Michael J Rumo
South Portland,ME
Summary
Results-driven professional with 25+ years of sales management, coaching, training, team building, and team development experience. Proven track record of hiring and developing impactful talent to exceed company goals. Committed team member continuously enhancing processes for exceptional outcomes.
Overview
27
27
years of professional experience
Work History
Director Retail Sales
Lighthouse Federal Credit Union
Portsmouth, NH
11.2018 - 10.2024
- Led the development and implementation of retail management and branch sales strategies, working directly with Branch Manager, branch staff, Learning & Development and Human Resources
- Defined specific, measurable targets for each branch and ensured they align with overall business objections, resulting in year-over-year growth of 5-10% annually
- Provided oversight in all aspects for 9 retail branches including increasing sales and deposits, auditing and branch compliance, and exceptional member
- Fostered a collaborative work environment to enhance team engagement, improve overall team performance and improve member service
- Responsible for writing, updating and implementing organizational policies and procedures to ensure compliance, efficiency and alignment with strategic goals, as well as company and federal and state regulations
- Created and implemented yearly incentive programs to motivate staff and drive performance
- Demonstrated ability to implement strategic growth plans and manage operational budgets
Branch Manager
Lighthouse Federal Credit Union
Westbrook, ME
01.2010 - 11.2018
- Drove branch sales performance by developing targeted strategies to meet and exceed sales goals
- Regularly monitored performance metrics and adjusted strategies and tactics to ensure continuous improvement and growth
- Consistently met and exceeded sales goals each year by implementing strategic initiatives by identifying growth opportunities and targeted coaching
- Mentored team to deliver exceptional member service by providing ongoing trainings and feedback
- Emphasized effective communication and developed problem solving skills
- Hired and developed an agile team focused on working as an adaptable, efficient team Implemented strategies to reduce turnover by enhancing employee engagement and satisfaction
- Resulted in 4 consecutive years with no turnover
- Manage all operational aspects of the branch, including monthly and quarterly audits, to ensure compliance and adherence to company policies and federal and state regulations
Branch Sales Manager
HSBC/Beneficial
Schaumburg, III
02.1998 - 04.2009
- Managed a team of mortgage lenders to enhance outbound calling strategies, focusing on lead review and conversion
- Analyzed performance metrics to identify areas of improvement and implemented best practices for effective and efficient outreach
- Oversaw operational functions and auditing processes for the office, ensuring compliance with company policies and regulatory standards
- Conducted regular audits to identify discrepancies and implemented corrective actions Consistently met and exceeded sales goals each year by implementing strategic initiatives by identifying growth opportunities and targeted coaching
- Acted as Training Manager and Hiring Manager for a Division of 13 branches, overseeing the recruitment and onboarding processes to ensure alignment with company standards
Education
Bachelor of Arts - Communication
University of Southern Maine
Portland, Maine12.1995
Skills
- Project Management
- Staff Development
- Budget Management
- Hiring and Retention
- Strategies and goals
- Cross-functional team leadership
- Strategic Planning
- Team Management
Timeline
Director Retail Sales
Lighthouse Federal Credit Union
11.2018 - 10.2024
Branch Manager
Lighthouse Federal Credit Union
01.2010 - 11.2018
Branch Sales Manager
HSBC/Beneficial
02.1998 - 04.2009
Bachelor of Arts - Communication
University of Southern Maine
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