Michael Juan
Production Specialist
Hialeah
Summary
Dynamic Production Specialist with a strong track record at Seavee Boats, excelling in timely production coordination and custom fabrication solutions. Proven analytical problem-solver, enhancing project workflows and ensuring product quality. Recognized for exceptional teamwork and a strong work ethic, consistently exceeding expectations in fast-paced environments.
Production professional with strong background in optimizing manufacturing processes and driving efficiency. Adept at utilizing advanced production techniques and ensuring quality control. Known for fostering team collaboration and adapting to evolving production needs. Reliable, results-driven, and skilled in problem-solving, inventory management, and workflow optimization.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Production Specialist /Assistant Purchase Officer - Procurement
Seavee Boats
11.2022 - 05.2025
- Processed sales orders for custom-built boats, ensuring accurate and timely fulfillment of customer requests
- Coordinated purchases of individual items specified in sales orders, managing procurement and inventory control
- Verified order details, managed documentation, and maintained communication with sales teams and suppliers to ensure seamless order execution
- Collaborated with engineers and prototype teams to work with vendors, ensuring precise execution of customer requests and specifications
- Coordinated with vendors for custom requests and lead times to ensure no delay in meeting production dates
- Served as a concierge to the assembly line, ensuring timely fulfillment of parts and tools
- Identified and assisted in correcting Bill of Materials (BOM) errors
- Processed change orders and estimates, ensuring smooth order modifications
- Worked closely with the stockroom to verify order accuracy and allocation
Assistant Service Manager/Automotive Service Writer
Autonation Toyota Scion Weston
03.2014 - 11.2022
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Greet Customers entering Service Department and assist with any concern or questions with vehicle.
- Perform vehicle walk-around inspections
- Produce repair orders for customers, including cost and time estimates, confirm repair coverage eligibilities, with full transparency
- Prepare summaries of customer concerns for auto technicians and prepare invoices upon repair completion.
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Coordinate with insurance agents, and warranty administrators on behalf of the customers in getting prior approval for repairs to customers’ vehicles
- Managing each case in accordance with manufacturer requirements and processes.
- Use a consultative selling process to advise customers on the best method of resolution for their concerns, recommended maintenance service and required repairs to their vehicle
- Follow up with customers on the status of their vehicle, via text, phone or email to ensure satisfaction
- Coordinate with insurance agents, and warranty administrators on behalf of the customers in getting prior approval for customer vehicles
- Exceeding targeted sales and profit margins.
Automotive Service Writer
Headquarter Toyota
10.2009 - 02.2014
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
Education
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines, United States 05.2001 -
Skills
Production operations oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced excess inventory by $70,000 through improved purchasing and distribution procedures.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementHealthcare benefits401k matchCompany CulturePaid time offPersonal development programsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingTimeline
Production Specialist /Assistant Purchase Officer - Procurement
Seavee Boats
11.2022 - 05.2025
Assistant Service Manager/Automotive Service Writer
Autonation Toyota Scion Weston
03.2014 - 11.2022
Automotive Service Writer
Headquarter Toyota
10.2009 - 02.2014
High School Diploma -
Charles W. Flanagan High School
05.2001 -
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