Michael J Valk
Grand Rapids
Summary
Dynamic HVAC Technician with a proven track record at Engineering Excellence, excelling in high-quality service, critical problem-solving, and communication. Recognized for transforming underperforming markets and enhancing customer satisfaction through effective communication and teamwork. Skilled in maintaining complex HVAC systems, ensuring optimal performance and longevity.
Overview
29
29
years of professional experience
Work History
Commercial HVAC Technician
Engineering Excellence
Farmington Hills
09.2024 - Current
- Maintain, troubleshoot, repair, and install natural gas heaters & air conditioners for commercial retail stores.
- Equipment I would service is Unit heaters, HVAC rooftop units, exhaust fans, & radiant heaters for multiple commercial retail locations, utilizing scissor lifts to access equipment 15+ feet high.
- Ensuring longevity of the Unit's at the sites by recognizing & troubleshooting for any issues.
- Service emergency work orders after hours on an 8-week on-call rotation, averaging response times of 2-4 hours.
- Streamlined work order by processing on handheld devices, reducing service turnaround time.
- Transformed an underperforming market from 3 months behind to month-to-month service contracts.
Hvac Maintenance Technician
First Pacific Group II
Grand Rapids
01.2024 - 01.2025
- Performing routine maintenance in an apartment complex of 199 units with a pool & a lake consisting of the following: heating & cooling repairs dry wall, painting, electrical repair, plumbing repair, carpentry, general repairs, and mechanical repairs.
- Have pro-active problem-solving skills and advance maintenance techniques to prevent equipment from malfunctioning.
- Ability to design and follow through on preventative maintenance programs including recording the appropriate records.
- Knowledge of & maintaining inventory & ordering of maintenance supplies.
- Responsible to maintain maintenance equipment, maintain detailed field notes as needed in working and completing tasks/work orders.
- Report to Supervisor any problems in the areas of safety and facility maintenance.
- Provide 24-hour pager coverage every 3 week & be familiar with licensing, health code, Fire Marshall safety standards & report all noted repair needs to the Supervisor.
- Upon arrival to FPG they were behind 25 work orders per day, within 3 months we were caught up & doing work orders daily.
- I received numerous recognition & acknowledgements from residences on my good service & quality of work.
Hvac Service Technician
Single Point Technology
Davison
01.2015 - 01.2024
- Work on high heat load equipment of a major cellular company at radio frequency site’s (Tower’s) that have in most cases 1 million dollars of equipment.
- My job consists of 2 rounds of Pm’s per year of over 250 sites where I assess operating conditions & adjust settings in pro logic controllers to maximize performance.
- Ensuring longevity of the Unit’s at the sites by recognizing & troubleshooting for any issues.
- Problem solving to repair any airflow, mechanical, electrical, & or refrigerant issues.
- Providing quality service on Wal Pac’s, split systems, mini splits & rooftop units.
- While on site doing building repairs from work orders that were placed or that I notice need to be done such as replacing smoke detectors, exterior lights, interior lights with ballasts, exterior awnings, spraying for bugs, spraying for weeds, cutting trees that are down & several mores things.
- My first year I came into an underserviced market, I used my skills to make these sites more efficient & restored the integrity of these units.
- Received letter of recommendation from RF Technician.
- Trained the Grand Rapids Technician.
Maintenance Technician
Town Center Refrigeration
Fruitport
01.2012 - 01.2013
- Doing work in national restaurant chains like Red Lobster, Olive Garden, Carrabba’s and more.
- Collaborating with a dispatcher on a regular basis for scheduled pre maintenance work to ensure optimal performance of the equipment on site.
- Providing service in conjunction with Managers of these restaurants by addressing any concerns that they may have of Walk in’s, beer cooler’s, make line’s, freezers, & Hvac rooftop units.
- While providing these services I would make recommendations to remedy problems with solutions by producing quotes & selling specific services.
- I received praise reports from restaurant Managers where the dispatcher thought I was paying them to call her.
Hvac Technician
Bel Aire Heating & Cooling
Grand Rapids
01.2011 - 01.2012
- Providing heating & cooling services in Residential customers homes by doing PM services & emergency repair calls.
- Diagnosing & troubleshooting problems with furnaces, air conditioners, water heaters, humidifiers, ducts, & vents.
- Walking through problems or potential problems with the Homeowners about how they can remedy or resolve the issues with their equipment.
- Coordinating with a dispatcher to use my expertise & knowledge to find solutions through selling different options that were available to the Homeowners.
- Dispatcher received several calls highlighting my honesty & quality of work that I provided.
Management
Gaunce Mgmt. (Papa John’s Pizza)
Grand Rapids
01.1997 - 01.2011
- Managing a national pizza chain where I would project sales, oversee accounts receivable, chart expenditures, manage at times 20 to 30 people, order inventory, hire employees, reprimand employees, train employees, and work with customer complaints.
- The Director of Operations labeled me as reliable, honest, and a hard worker.
- Hailed for my customer retention skills.
- Exceeded sales goals as an entire market.
Education
Heating & Cooling (HVAC/R) -
GRAND RAPIDS COMMUNITY COLLEGE
Grand Rapids, MISkills
- High-quality work
- Critical thinking
- Problem solving
- Customer service skills
- Teamwork skills
- Communication
- Resourceful
Hobbies and Interests
- Exercise
- Family
- Volunteering
- Traveling
- Basketball
- Encouraging Others
References
- Mark Harger, Owner/Operator, 616-308-6542
- Dann Youle, Counselor, 616-550-0601
- Harry Goddard, Realtor, 269-832-8661
- Charlie Velthouse, Manager, 616-734-3364
- John Bolthouse, HVAC Technician, 616-560-2183
Program Skills
- Prologic controllers
- Advanced troubleshooting low voltage issues
- Microsoft Word
- Microsoft Excel
- Android/Iphone
Timeline
Commercial HVAC Technician
Engineering Excellence
09.2024 - Current
Hvac Maintenance Technician
First Pacific Group II
01.2024 - 01.2025
Hvac Service Technician
Single Point Technology
01.2015 - 01.2024
Maintenance Technician
Town Center Refrigeration
01.2012 - 01.2013
Hvac Technician
Bel Aire Heating & Cooling
01.2011 - 01.2012
Management
Gaunce Mgmt. (Papa John’s Pizza)
01.1997 - 01.2011
Heating & Cooling (HVAC/R) -
GRAND RAPIDS COMMUNITY COLLEGE