MICHAEL J. WURST, III
Davenport,USA
Summary
Dynamic educator and recreation manager with over 10 years of expertise in English/Language Arts instruction, virtual learning, and curriculum development. Proven ability to enhance guest experiences while leading teams and fostering staff development. Adept at implementing innovative instructional strategies and leveraging data-driven insights for continuous improvement. Committed to creating engaging, organized environments that inspire learners and educators to excel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Trivia Host
Puzzles Entertainment, LLC
04.2018 - Current
- Engaged audiences of roughly 10-15 teams through interactive trivia sessions, fostering participation and enhancing entertainment experience.
- Developed diverse question sets across various categories to maintain audience interest and challenge participants.
- Facilitated smooth event operations by coordinating logistics and managing timing during trivia competitions.
- Mentored new hosts by providing training on best practices for audience engagement and trivia delivery techniques.
Recreation Manager
Reunion Resort Waterpark
02.2023 - 08.2025
- Managed daily recreation operations including guest flow, safety, staffing, communication, and inventory.
- Managed approximately 17 employees per day.
- Created labor, revenue, and cost comparison trackers for Waterpark, Tennis Center, and Gift Shop.
- Coordinated purchasing, ordering, and delivery of food, beverage, retail, and operational supplies.
- Ensured customer satisfaction through quality service, cabana reservations, seasonal events, and guest relations.
- Monitored contracts, licenses, audits, and guest satisfaction scores for compliance and performance.
- Partnered with Human Resources to recruit, train, and develop staff.
- Conducted interviews, onboarding, coaching, and performance discussions.
- Managed payroll and ensured compliance with federal, state, and local regulations.
- Collaborated with all resort departments to maintain safety, communication, and operational standards.
Guest Service Expert
Marriott International, Inc.
06.2021 - 02.2023
- Delivered exceptional customer service in high-pressure environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables (5-12) efficiently, enhancing guest satisfaction and loyalty.
- Implemented effective up-selling techniques, increasing average check totals consistently.
- Resolved customer complaints promptly, maintaining positive dining experiences and relationships.
- Conducted regular inventory checks, ensuring accurate stock levels for smooth operations.
- Streamlined table turnover processes, improving overall restaurant efficiency and flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
English/Language Arts Teacher
Florida Virtual School
01.2016 - 04.2021
- Delivered virtual ELA instruction to 175 high school students daily using data-driven strategies.
- Led weekly live lessons and moderated assessments via Zoom and phone.
- Maintained strong communication with students and parents to support academic goals.
- Provided individualized, actionable feedback to improve student performance.
- Facilitated PLC sessions and mentored new teachers.
- Supported technology integration, curriculum alignment, and professional development initiatives.
- Built positive relationships in a fully virtual instructional environment.
English/Language Arts Teacher
Osceola High School
01.2011 - 12.2015
- Developed and implemented ELA lesson plans aligned with district and state standards.
- Managed classroom organization, structure, and behavior expectations for 125 students daily.
- Prepared students for state assessments and monitored progress.
- Participated in ESE/IEP meetings, parent-teacher conferences, and faculty meetings.
- Engaged in PLCs and professional development to enhance instructional effectiveness.
Education
Bachelor of Science - Education
University of Central Florida
Orlando, FL12.2010
Skills
- Microsoft Office
- Google Applications
- Data Management and Analysis
- Relationship Building
- Training and Leadership
- Technology Integration
- Engaging personality
- Reading comprehension
- Audience interaction
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
Accomplishments
2024 - Best Trivia Host in Orlando - Finalist
2020 - FLVS Teacher of the Year Nominee
2013 & 2019 - PLC Lead Facilitator
Affiliations
- Reunion Resort Community Committee (2025)
- New Teacher Mentor Program (2020–2021)
Certification
ServSafe Food Handling
Tips Responsible Alcohol Vendor
CPR Certification
Languages
English
Native or Bilingual
Timeline
Recreation Manager
Reunion Resort Waterpark
02.2023 - 08.2025
Guest Service Expert
Marriott International, Inc.
06.2021 - 02.2023
Trivia Host
Puzzles Entertainment, LLC
04.2018 - Current
English/Language Arts Teacher
Florida Virtual School
01.2016 - 04.2021
English/Language Arts Teacher
Osceola High School
01.2011 - 12.2015
Bachelor of Science - Education
University of Central Florida