Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Kaeslin

Hillsboro,OR

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Courier

Fedex Express
04.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance

Lead Retail Consultant

Sprint
06.2012 - 04.2016
  • Negotiated and resolved customer disputes professionally, using diplomacy and tact to preserve positive relationships while upholding company standards and policies.
  • Oversaw sales floor with practiced eye and dedication to timely customer service.
  • Assisted customers with returns, exchanges, and complaints promptly, ensuring high levels of satisfaction during resolution processes.
  • Led weekly team meetings to discuss sales goals, review progress, address challenges, and brainstorm strategies for improvement.
  • Implemented new visual merchandising displays, resulting in higher customer engagement and increased sales revenue.
  • Consulted with customers to determine requirements and develop effective solutions to meet product, service, or account issue needs.
  • Continually updated personal knowledge of industry trends, product offerings, and competitor strategies by attending workshops, conferences, or engaging in self-directed learning opportunities.
  • Managed cash registers efficiently during busy periods to minimize wait times for customers while maintaining accuracy in financial transactions.
  • Trained and mentored new employees on company policies, procedures, and best practices to ensure seamless onboarding experiences.
  • Conducted regular audits of merchandise stock levels to prevent overstocking or shortages that could negatively impact the overall shopping experience for consumers visiting the retail location under my purview.
  • Met key performance objectives for sales and customer satisfaction on consistent basis.
  • Built loyal customer base by cultivating and deepening relationships.
  • Enhanced customer satisfaction by providing personalized product recommendations and tailored solutions.
  • Spearheaded initiatives to improve internal communication between team members, fostering greater cooperation in achieving shared objectives.
  • Reduced employee turnover by fostering a positive work environment and motivating team members to achieve their goals.
  • Optimized store layout for maximum functionality while creating an appealing shopping experience for patrons through meticulous attention to detail in display arrangements.
  • Collaborated with store management to develop innovative marketing campaigns that drove foot traffic and brand awareness.
  • Streamlined store operations for increased efficiency through strategic inventory management and merchandising techniques.

Sales Associate

Pier One Imports
01.2010 - 06.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Fire Science -

San Joaquin Delta College
Stockton, CA
01.2008

High School Diploma -

Lincoln High School
Stockton, Ca
01.2008

Skills

  • Working Independently
  • Attention to Detail
  • Customer Service
  • Time Management
  • Excellent driving skills
  • Clean Driving Record
  • Valid Driver's License
  • Teamwork and Collaboration
  • Relationship building and rapport
  • Time Sensitive Deliveries
  • Problem-Solving
  • Schedule Adherence
  • Multitasking
  • Relationship Building
  • Analytical Thinking
  • Reliability

References

  • Erasmo Olvera, Sprint, (209)662-2444
  • Logan Graff, Fedex Express, (408)3484187
  • Dean Duke, Fedex Express, (503)748-9555

Timeline

Courier

Fedex Express
04.2016 - Current

Lead Retail Consultant

Sprint
06.2012 - 04.2016

Sales Associate

Pier One Imports
01.2010 - 06.2012

Fire Science -

San Joaquin Delta College

High School Diploma -

Lincoln High School

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Michael Kaeslin