Michael Kalb
Elizaville,NY
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
26
26
years of professional experience
Work History
Working Partner
Exline Renovations
Redhook , New York
09.2004 - Current
- Maintained relationships with vendors by negotiating contracts and pricing terms.
- Processed payments, refunds and exchanges using point-of-sale systems.
- Updated store policies regularly to ensure compliance with company guidelines.
- Utilized problem solving skills to quickly resolve customer issues.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Adhered to all safety regulations while handling hazardous materials or equipment.
- Implemented innovative strategies to increase efficiency throughout the workplace.
- Assisted customers with selecting items, locating merchandise and providing information on product features.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted regular training sessions for new staff members on product knowledge and customer service procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved conflicts among coworkers through effective mediation techniques.
- Managed communication channels between customers, employees and upper management.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed customer service strategies to improve customer satisfaction levels.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided guidance to junior staff members on best practices for working with customers.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
Apprentice Plumber
General Mechanical systems Inc
Latham, New York
07.2001 - 03.2023
- Installed water and drainage systems for buildings and homes under plumber supervision.
- Moved and held materials for senior professionals to complete work.
- Installed and maintained plumbing systems in accordance with local building codes.
- Welded piping using specialized techniques and computer-assisted fabrication.
- Using blueprints, laid out scale drawings of pipe systems and supports.
- Repaired leaking valves, replaced defective washers and gaskets, repaired or replaced broken pipes.
- Reviewed blueprints and building codes to determine details and procedures for work.
- Installed valves, hangers and flanges inside piping systems.
- Utilized hand tools such as wrenches and saws during installation process.
- Installed and extended underground storm, sanitation, and water piping systems to connect fixtures and plumbing.
- Filled piping systems with water and air to test for leaks.
- Determined right tools and equipment needed to successfully complete jobs.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Installed supports from ceiling joists to secure pipes in place.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Operated equipment and remained focused on safety at all times.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Adhered to established safety practices for work behaviors and equipment operation to prevent mishaps and accidents.
- Inspected and tested installed systems to isolate and identify faults.
- Responded promptly to customer inquiries regarding plumbing problems or installations.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
- Cut or threaded pipes to blueprint or drawing specifications.
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Read blueprints and drawings to determine exact installation specifications.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
Tile Setter
Ed's Tile and Flooring
Millbrook , New York
07.2004 - 09.2005
- Communicated effectively with clients regarding design plans prior to commencement of work.
- Inspected newly installed tiles for any defects such as chips or cracks.
- Applied sealants and grout finishes to protect tile from water damage.
- Provided customers with information about tile care and maintenance procedures.
- Collaborated with other tradespeople such as plumbers, electricians, masons, in order to complete projects efficiently.
- Cleaned all work areas after completing each job assignment.
- Built and disassembled scaffolds, bracing and barricades.
- Installed decorative designs on floors and walls with mosaic tiles.
- Used power tools and machinery properly to avoid job site accidents.
- Laid out tile patterns and ensured proper alignment of tiles.
- Provided friendly and knowledgeable service to customers.
- Applied waterproofing membranes to showers, tubs, sinks. to prevent water seepage into underlying structures.
- Placed and finished pre-cast units for residential and commercial customers.
- Repaired damaged tiles by replacing them with new ones or patching them up with matching pieces.
- Used levels, squares and straightedges to align and straighten tiles.
- Adhered to safety regulations while working onsite.
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
- Applied cement and arranged tiles according to design plans.
- Determined best tile layout to achieve desired pattern and support timely project completion.
- Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
- Reviewed blueprints and work instructions to determine and execute requirements.
- Sealed finished surfaces to render grout water- and stain-resistant.
- Mixed adhesive according to manufacturer's instructions for wall and floor tiles installation.
- Loaded supplies onto truck for delivery to job sites.
- Grouted walls, floors and countertops with appropriate materials.
- Kept up-to-date records of materials used during the project.
- Prepared cost and labor quotes based on estimated time and materials needed.
- Used spacers between tiles and marble to align distance before grout application.
- Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
- Created precise shapes in tile and stone to work around terrain, corners and obstacles.
- Identified materials and amount of labor required for project completion after reviewing blueprints.
- Prepared tiling surfaces using waterproofing materials and lath.
- Created decorative wall and floor designs using mosaic tile setups.
- Assisted other tradespeople in completion of their tasks when needed.
- Formed tile beds using concrete, plaster and mastic materials.
- Achieved professional finishes with expert polishing.
- Cut tiles and marble to project specifications by using power wet saws and tile cutters.
- Created straight, even and precise patterns using straightedges, levels and squares.
- Completed post-installation inspections and processed work invoices.
- Ensured that all customer requirements were met before leaving job site.
- Documented daily activities and completed paperwork for each job.
- Installed backer boards on floors and walls to provide a base for the tiling process.
- Handled many installations each month smoothly.
- Prepared sub-floor surfaces by removing existing material or filling in cracks.
- Inspected installations for conformance to specifications as well as industry standards.
- Utilized plywood and mortar to level different surfaces before laying marble and tile.
- Cleaned and leveled surface areas and removed excess grout.
- Ordered flooring supplies and tiling equipment according to project requirements.
- Measured, cut and shaped tiles and marble to size.
- Attended training sessions related to tile setting techniques.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Wastewater Construction
Harkins mechanical
Hudson , NY
04.2003 - 12.2004
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Tile Setter
SJ Masters
Canaan, Connecticut
04.2003 - 07.2004
- Communicated effectively with clients regarding design plans prior to commencement of work.
- Inspected newly installed tiles for any defects such as chips or cracks.
- Applied sealants and grout finishes to protect tile from water damage.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Attended training sessions related to tile setting techniques.
- Measured, cut and shaped tiles and marble to size.
- Ordered flooring supplies and tiling equipment according to project requirements.
- Cleaned and leveled surface areas and removed excess grout.
- Utilized plywood and mortar to level different surfaces before laying marble and tile.
- Inspected installations for conformance to specifications as well as industry standards.
- Prepared sub-floor surfaces by removing existing material or filling in cracks.
- Handled many installations each month smoothly.
- Installed backer boards on floors and walls to provide a base for the tiling process.
- Documented daily activities and completed paperwork for each job.
- Ensured that all customer requirements were met before leaving job site.
- Completed post-installation inspections and processed work invoices.
- Created straight, even and precise patterns using straightedges, levels and squares.
- Cut tiles and marble to project specifications by using power wet saws and tile cutters.
- Achieved professional finishes with expert polishing.
- Formed tile beds using concrete, plaster and mastic materials.
- Assisted other tradespeople in completion of their tasks when needed.
- Created decorative wall and floor designs using mosaic tile setups.
- Prepared tiling surfaces using waterproofing materials and lath.
- Identified materials and amount of labor required for project completion after reviewing blueprints.
- Created precise shapes in tile and stone to work around terrain, corners and obstacles.
- Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
- Used spacers between tiles and marble to align distance before grout application.
- Kept up-to-date records of materials used during the project.
- Grouted walls, floors and countertops with appropriate materials.
- Loaded supplies onto truck for delivery to job sites.
- Mixed adhesive according to manufacturer's instructions for wall and floor tiles installation.
- Sealed finished surfaces to render grout water- and stain-resistant.
- Reviewed blueprints and work instructions to determine and execute requirements.
- Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
- Determined best tile layout to achieve desired pattern and support timely project completion.
- Applied cement and arranged tiles according to design plans.
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
- Adhered to safety regulations while working onsite.
- Used levels, squares and straightedges to align and straighten tiles.
- Repaired damaged tiles by replacing them with new ones or patching them up with matching pieces.
- Placed and finished pre-cast units for residential and commercial customers.
- Applied waterproofing membranes to showers, tubs, sinks. to prevent water seepage into underlying structures.
- Provided friendly and knowledgeable service to customers.
- Laid out tile patterns and ensured proper alignment of tiles.
- Used power tools and machinery properly to avoid job site accidents.
- Installed decorative designs on floors and walls with mosaic tiles.
- Built and disassembled scaffolds, bracing and barricades.
- Cleaned all work areas after completing each job assignment.
- Collaborated with other tradespeople such as plumbers, electricians, masons, in order to complete projects efficiently.
- Provided customers with information about tile care and maintenance procedures.
Tire and Lube Technician
CRS Tire
Poughkeepsie , New York
07.1999 - 10.2001
- Used rubber cement to glue tire patches over ruptures in tire casings.
- Managed inventory levels by ordering supplies when necessary.
- Unbolted and removed wheels from vehicles with lug wrenches or other hand or power tools.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
- Resolved customer complaints promptly in a professional manner.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Reviewed completed work and road-tested vehicles.
- Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
- Diagnosed issues with braking systems and suspension components.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
Education
High School Diploma -
Stissing Mountain Jr/Sr High School
Pine Plains, NY06-1999
Skills
- Vendor management
- Contract negotiation
- Customer service
- Point-of-sale systems
- Inventory management
- Operational compliance
- Problem solving
- Team leadership
- Employee training
- Cross-functional collaboration
- Conflict resolution
- Time management
- Communication skills
- Marketing
- Key client relationships
- Client relationship management
- Recruitment and hiring
- Partnership development
- Company processes and procedures
- Industry expertise
- Customer relationship building
- Workflow optimization
- Innovation mindset
- Satisfaction tracking
- Talent recruitment
- Manage operations
- Cost analysis and savings
- Human resources
- Marketing strategies
- Desktops, laptops, and mobile devices
- Adaptability
- Customer relations
- Process improvements
- Employee motivation
- Cross-functional team management
- Operations oversight
- Analytical thinking
- Revenue generation
- Performance improvements
- Delegation
- Employee relations
- Communication
- Budget control
- Customer retention
Timeline
Working Partner
Exline Renovations
09.2004 - Current
Tile Setter
Ed's Tile and Flooring
07.2004 - 09.2005
Wastewater Construction
Harkins mechanical
04.2003 - 12.2004
Tile Setter
SJ Masters
04.2003 - 07.2004
Apprentice Plumber
General Mechanical systems Inc
07.2001 - 03.2023
Tire and Lube Technician
CRS Tire
07.1999 - 10.2001
High School Diploma -
Stissing Mountain Jr/Sr High School
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