Michael Kane
Boise,ID
Summary
Results-driven Service Manager with extensive experience in automotive service operations and a proven commitment to delivering exceptional customer satisfaction. Adept at coordinating communication between customers and technicians to ensure efficient, high-quality service. Known for maintaining accurate service records, optimizing workflow, and fostering a collaborative, high-performing team environment that supports operational success.
Overview
8
8
years of professional experience
Work History
Technician/Service Writer
Meineke Car Care
09.2017 - Current
Key Responsibilities
- Diagnosed and repaired vehicles using advanced diagnostic tools and power equipment
- Collaborated with technicians to prepare accurate estimates and service recommendations
- Wrote repair orders and service sales for customer approvals
- Scheduled service appointments and coordinated technician workflow
- Processed customer payments and ensured accurate invoicing
- Managed inventory and accounted for company assets
- Mentored and trained new and novice technicians on procedures and best practices
- Partnered with outside reps for parts sourcing, warranties, and service programs
- Promoted a consistent, team-focused work environment
Education
Bachelor of Science - Sustainability Sciences
University of Idaho
Moscow, ID01-2027
Skills
Mechanical Systems Knowledge Strong understanding of automotive systems, components, and repair procedures
Troubleshooting & Diagnostics Proficient in identifying mechanical issues and implementing effective solutions
Power Tools & Equipment Operation Skilled in the safe and effective use of automotive tools and diagnostic equipment
Customer Interaction & Relationship Management Experienced in communicating clearly with customers to explain services, address concerns, and build long-term trust
Customer Service Excellence Committed to delivering a positive service experience, ensuring satisfaction and repeat business
Conflict Resolution Able to calmly and effectively resolve customer complaints and service disputes
Attention to Detail Thorough in service documentation, diagnostics, and quality control
Multitasking & Time Management Capable of managing multiple service orders efficiently under tight deadlines
Performance Under Pressure Maintains composure and productivity in fast-paced, high-volume service environments
Timeline
Technician/Service Writer
Meineke Car Care
09.2017 - Current
Bachelor of Science - Sustainability Sciences
University of Idaho