Summary
Work History
Skills
Additional Information
Timeline
Generic

Michael Karagjozi

Naples,FL

Summary

Dynamic leader with a proven track record at UPS, enhancing team productivity and customer satisfaction through strategic planning and effective problem-solving. Excelled in operations management and coaching, fostering a culture of continuous improvement and safety. Skilled in conflict resolution and process optimization, significantly contributing to organizational excellence.

Work History

Supervisor

UPS
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Strategic planning
  • Staff discipline
  • Processes and procedures
  • Operations management
  • Process monitoring and improvement
  • Policy enforcement
  • Public speaking
  • Conflict resolution
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development

Additional Information

On UPS Go Ready Team.


Implementation of Rookie Safety Boot Camp.


Implemented Naples Daily Service Board.


Volunteering - 6/4/2024 - Current

Grow Christian Church Naples FL

Security and Safety Team Leader


9/27/2015 - 9/27/2020

Tunnel To Towers Foundation


1/15/2019 - 11/26/2019

Zarephath Christian Church- Zarephath NJ

Security and Safety Team member.

Timeline

Supervisor

UPS
Michael Karagjozi