MICHAEL KARCHER

Work History

Visual Merchandiser

Bassett Furniture

Scottsdale, AZ

09.2020 - Current

Ensure that all furniture and accessories are placed on showroom floor in accordance with merchandising standards
Coordinate all merchandise floor moves, while partnering with Store Manager
Analyze sales of furniture and accessories on floor and execute a strategy for exiting unproductive SKU’s
Order furniture and accessory inventory for showroom floor, as necessary, based on sales analysis
Coordinate disposition of discontinued products and integration of new furniture and accessory products on showroom floor
Monitor, maintain and update product collateral, paint, props, lighting replacement and direction

Interior Design Purchasing Assistant

Troon Golf

Scottsdale, AZ

02.2020 - 04.2020

Maintained and organized project files (Budgets, pay applications, cash flow and schedules)
Assisted team with mailings, report preparation & other correspondence required for projects
Updated and maintained vendor contacts for Furniture, Fixtures & Equipment (FF&E) purchases
Created processed, & tracked Clubhouse FF&E Purchases with vendors, property managers, owners, & corporate accounting,coordinated deliveries and installations as needed
Handled communication with clients by answering telephone calls and responding to emails and official letters.
Ordered samples from vendors to handle presentation creation activities.

Design Consultant

Bassett Furniture

Chandler, AZ

04.2019 - 01.2020

Built meaningful and long-term customer relationships
Obtained comprehensive knowledge ranging from furniture construction to design trends
Used relationship selling techniques through interior design consultations and home visits to maximize selling opportunities
Engaged with customers to determine their needs according to taste, lifestyle, and investment range
Creating, presenting, and selling product and design solutions
Listened and translated customers wants into design choices

Designer

Interior Logic Group/Shea Homes, Vistancia

Peoria, AZ

06.2017 - 07.2018

Worked with new homebuyers in selecting interior finishes for new homes including color selections, flooring, cabinetry, countertops, plumbing, lighting, appliances and other product upgrades
Facilitated entry of options, drawings, and relevant communications into Salesforce for continued project management
Collaborated with sales, marketing, operations, construction management, and other studio employees to ensure high consumer satisfaction scores
Work with clients to determine design preferences, purpose, budget and function materials to be installed
Render design ideas in form of drawings, material types, requirements and costs, and presents design and costs to client for approval
Production design experience with intimate knowledge of electrical options

Design Consultant

KB Home

Phoenix, AZ

09.2014 - 05.2017

Assisted homebuyers in making creative choices necessary to help create their dream home, including selection of colors, textures, finishes, and styles for all options including cabinets, flooring, countertops, appliances, window treatments
Prepared original and relevant options for clients suitable to individual requirements
Provides exceptional customer service at all times to internal and external customers
Accurately and efficiently enters buyer’s option choices into Blue Fish and JD Edwards during appointment and completes all necessary paperwork via DocuSign
Responds to homebuyers, operations, trade partners, and sales teams phone calls, e-mails, and correspondence in a timely manner
Designed and managed 200 homes in 2016, average of $25k in upgrades and 95% CSI score

Design Consultant/Inside Sales

Facings of America

Phoenix, AZ

09.2012 - 09.2014

Explored design project scope with customers to advise on most suitable products
Provides samples and quotes for multiple projects with strict deadlines
Managed merchandising showroom inventory, displays upgrades and enhancements
Increase business by developing new relationships and maintaining existing relationships
Generating quotations and other pertinent paperwork both for clients and staff
Maintained showroom in a professional, organized and aesthetically pleasing fashion

Inside Sales Support

Ann Sacks Tile and Stone

Scottsdale, AZ

12.2010 - 09.2012

Provide high quality customer service to scheduled appointments and walk-in traﬃc
Develop and execute marketing plans to current and potential customer base
Created strategic sales plan and detailed tracking of customer interactions, quotes and opportunities
Conduct outside sales calls, with focus on targeted top-selling and high-potential accounts, marketing new and featured products
Network with the professional trade through involvement in associations, meetings and events
Follow up on all sales to ensure customer satisfaction and service

Design Consultant

JCPenney

Tempe, AZ

06.2008 - 12.2010

Conducted in-home design consultations for window treatment product sales
Managed delivery and installation to ensure customer satisfaction
Provided a decorators recommendation on In-Home Custom Window Treatments, including hard window coverings, soft window coverings (curtains/draperies), bedding, and other home treatments to achieve maximum sales volume
Coverings products and services, using this knowledge to build sales and customer base
Built customer base, through lead generation, prospecting, networking, presentations, exceptional customer service, building relationships with existing customer, referrals, and communicating effectively
Demonstrated enthusiastic and positive attitude while paying close attention to detail, design, and esthetic.

Interior Designer

Interior Connection Associates

Mesa, AZ

09.2004 - 05.2008

Conducted in-home consultations for full-service residential design firm
Designed customized portfolios for clients to include drafting, space planning and renderings
Selected all case pieces, soft goods, flooring, fabrics, window and wall treatment and accessories
Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Consulted with clients to determine architectural preference to meet overall design goals.
Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.

Summary

Overview

Work History

Visual Merchandiser

Interior Design Purchasing Assistant

Design Consultant

Designer

Design Consultant

Design Consultant/Inside Sales

Inside Sales Support

Design Consultant

Interior Designer

Education

Associates of Applied Science - Interior Design

Certification in Interior Design - undefined

Skills

Timeline