Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Kardohely

Knoxville,TN

Summary

Dynamic retail management professional dedicated to driving store performance and enhancing customer experiences. Expertise in operational efficiencies and staff development, with a proven track record of fostering collaborative team environments. Recognized for adaptability in navigating dynamic retail challenges while implementing effective sales strategies and maintaining optimal inventory control. Committed to delivering exceptional results through innovative solutions and a customer-centric approach.

Overview

19
19
years of professional experience

Work History

Store Manager

Firestone Complete Auto Care
09.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Manager of Tire Sales

Firestone Complete Auto Care
12.2014 - 09.2020
  • Assistant manager of the store
  • Monitor sales goals and drive sales to meet monthly goals
  • Review monthly statements and other paperwork for accuracy
  • Secure sales and grow revenue while establishing long lasting relationships with customers.
  • Complete vehicle estimates of repairs and work.
  • Maintain paperwork and archive records.
  • Process payments for vendor accounts.
  • Keep work environment clean, safe and inviting to guests and staff.
  • Monitor inventory of products and order replenishments as necessary.

Assistant Manager

Rent-A-Center
03.2014 - 11.2014
  • Manage inventory inside the store
  • Drive sales and grow revenue
  • Schedule deliveries, returns, and service requests
  • Deliver and install products in customer's residence; to include instruction on proper use
  • Perform collection calls/repossession of merchandise when necessary

Retail Truck Sales Consultant

Randy Marion Chevrolet
09.2013 - 03.2014
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate merchandise based on customer needs and desires.
  • Demonstrate use of merchandise.
  • Prepare merchandise for purchase or rental.

Presentation Manager

PetSmart
08.2010 - 09.2013
  • Resolve customer complaints.
  • Managing a team to ensure that merchandising and replenishment activities are done according to policy.
  • Greet customers and ascertain what each customer wants or needs.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales contracts.
  • Maintain knowledge of current sales, promotions, policies, and security practices.
  • Maintaining registers to include tasks such as balancing cash drawers and making deposits.
  • Execute pricing, re-organizing, and display set up.
  • Opening and closing the store.
  • Training of new employees in policies and procedures.
  • Maintain a safe working environment and monitor potential threats to customers and employees.

Home Delivery/Inventory Specialist

Best Buy
07.2010 - 02.2012
  • Load and unload trucks, vans, or automobiles.
  • Verify the contents of inventory loads against shipping papers.
  • Sell and keep records of sales for products from truck inventory.
  • Safely deliver and install products at customers' residence and proper demonstration of the product
  • Receive orders from distribution and merchandise the product to the sales floor.

Shift Supervisor/Delivery Driver

Domino's Pizza
05.2006 - 04.2011
  • Count money and make bank deposits.
  • Monitor food preparation methods and presentation.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking contents to verify quality and quantity.
  • Maintain and record food and equipment inventories.
  • Establish standards for personnel performance and customer service.
  • Perform food preparation, clearing tables, and serving food and drinks when necessary.
  • Order and purchase equipment and supplies.
  • Oversee staff during shift to ensure operation is running smoothly.
  • Deliver orders in a safe and timely fashion.

Education

Associates Degree - Business Administration

Pellissippi State Community College

High School Diploma - High School Diploma

Battery Creek High School
05.2007

Skills

  • Leadership experience
  • Forklift Experience
  • Excellent Phone Skills
  • Detail-oriented cash processing
  • Efficient typing abilities
  • Conflict Resolution Skills
  • Fundamental computer proficiency
  • Inventory control expertise
  • Core maintenance capabilities
  • Sales analysis
  • Operations oversight

Timeline

Store Manager

Firestone Complete Auto Care
09.2020 - Current

Manager of Tire Sales

Firestone Complete Auto Care
12.2014 - 09.2020

Assistant Manager

Rent-A-Center
03.2014 - 11.2014

Retail Truck Sales Consultant

Randy Marion Chevrolet
09.2013 - 03.2014

Presentation Manager

PetSmart
08.2010 - 09.2013

Home Delivery/Inventory Specialist

Best Buy
07.2010 - 02.2012

Shift Supervisor/Delivery Driver

Domino's Pizza
05.2006 - 04.2011

Associates Degree - Business Administration

Pellissippi State Community College

High School Diploma - High School Diploma

Battery Creek High School

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