Summary
Overview
Work History
Education
Skills
Languages
Languages
Affiliations
Timeline
Generic

Michael Katsnelson

1724 Morning Glory Ln, San Jose,CA

Summary

Dedicated customer service professional with experience in retail and food service, including leadership roles at Whole Foods and Safeway. Skilled at training team members, managing customer requests, and maintaining efficiency in fast-paced environments. Fluent in Hebrew and Russian. Seeking to bring strong communication, leadership, and problem-solving skills to a Shift Supervisor position at Starbucks.

Overview

2
2
years of professional experience

Work History

Bakery Department

Whole Foods Market Inc
Los Gatos, California
09.2024 - 08.2025
  • Assisted with customer requests and answered questions to improve satisfaction. This included specific pastry, cake orders' designs
  • Collaborated closely with the crew, including helping to train two new-hires
  • Provided quality service and attention to detail when face-to-face, or through phone conversations
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills. Whether it be making sure an item was gluten free/vegan, or helping with making a custom order

Produce Department Associate

Safeway
Los Gatos, CA
12.2023 - 08.2024
  • Assisted customers in selecting produce, providing recommendations and answering questions.
  • Operated equipment for washing, cutting, and packaging produce efficiently.
  • Collaborated with team members to ensure timely stock replenishment on shelves.
  • Implemented proper storage techniques to minimize spoilage and waste.

Education

Associate of Science - Computer Science

De Anza College
Cupertino, CA
08-2027

Associate of Science - Computer Science

West Valley College
Saratoga, CA
08-2027

Skills

  • Team leadership & delegation
  • Customer service excellence
  • Cash handling & store safety compliance
  • Effective communication & relationship building
  • Time management & organization
  • Fluent in Hebrew and Russian

Languages

  • Russian
  • Hebrew

Languages

Hebrew
Professional
Russian
Professional

Affiliations

  • Fitness and gym training
  • Programming and technology projects
  • Reading science fiction
  • Catching up with friends (often at Starbucks!)
  • Making cappuccinos for family using a home espresso machine

Timeline

Bakery Department

Whole Foods Market Inc
09.2024 - 08.2025

Produce Department Associate

Safeway
12.2023 - 08.2024

Associate of Science - Computer Science

De Anza College

Associate of Science - Computer Science

West Valley College

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