Michael Kaufman
Erie
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
18
18
years of professional experience
Work History
Service Manager
NorthPoint Auto & Equipment
01.2025 - 07.2025
- Manage service department
- Schedule appointments for automotive and trailer repairs
- Ensure work orders are neat and clearly written to provide c
- Oversaw daily operations of auto service department, ensuring efficient workflow and timely completion of repairs
- Developed and maintained relationships with key vendors to ensure availability of parts and supplies for repairs
- Served as point of contact for escalated customer complaints or concerns, resolving issues promptly and effectively
- Managed portfolio of fleet companies to ensure prompt and satisfactory service
General Manager
Brubaker's Auto Repair
03.2024 - 12.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
General Manager
Kost Tire And Auto
05.2022 - 10.2023
- Estimate work orders and order parts.
- Establish and build relationships
- Ensure parts and accessories are received accurately.
General Manager
Jack Williams Tire Company, Inc.
10.2020 - 05.2022
- Establish and build relationships with clients in new market.
- Hire and train new employees.
- Ensure profit margins goals are met on a weekly basis.
- Ensure weekly and monthly goals are met or exceeded.
Parts Manager
Harrell's LLC
08.2019 - 06.2020
- Estimate work orders and order parts.
- Build relationships with parts vendors.
- Work with team to ensure parts are accurate and on time.
- Ensure profit margins goals are met on a weekly basis.
Accessories Manager
SUPERIOR TOYOTA
05.2019 - 08.2019
- Install accessories on new and use vehicles.
- Assist parts department.
- Make deliveries when needed.
- Ensure all accessories are installed properly in a timely manner.
Service Manager
NFI Empire
08.2017 - 05.2019
- Meet with clients to discuss build details to properly estimate clients needs.
- Estimate client builds and present a detailed electronic estimate.
- Work with vendors to ensure parts are correct and delivered on time.
- Build brand awareness via website and social media marketing.
General Manager
Tradesmen International
01.2015 - 01.2017
- Hired to open new office by hiring, training, and leading staff to execute business model set forth by management
- Coached employees to understand and exceed quotas
- Increased office sales year over year through quarter 1
- Planned agendas and lead weekly meetings
- Partnered and planned a client's labor needs to decrease their bottom line ultimately making them more productive and profitable
- Set wage and raise scale for field employees
- Promoted company by partnering with Builders Association and area Chamber of Commerce
- Ensured invoices are delivered and paid on time
Assistant General Manager
Scott Enterprises
01.2015 - 01.2015
- Assisted General Manager in all areas of the hotel
- Acted as manager on duty when General Manager was absent
- Entered groups and rooming lists per sales team requests
- Covered employee shifts as needed
- Completed daily reports on time
- Ensured bank deposits were correct and deposited into hotel account daily
General Manager
DePalma Hotels and Resorts
01.2014 - 01.2015
- Promoted within first six months of hire
- Successfully completed Wyndham Executive Leadership Orientation
- Increased hotel occupancy year over year
- Ensured all property operations were within brand standards
- Maintained, purchased, and logged inventory for all departments while staying within budget
- Ensured receivables are accurately reported and entered into the system
- Accurately input daily revenue into daily spreadsheet for accounting department
- Worked with executive team to create yearly budget and marketing plan
- Interviewed, hired, trained and scheduled staff for all departments
- Tracked occupancy and revenue through proper reporting
- Prospected for new corporate and group business to generate revenue
- Worked with revenue manager create a competitive rate strategy
- Properly maintained and updated online channels
Sales Manager
DePalma Hotels and Resorts
01.2014 - 01.2014
- Prospected for new corporate and group accounts
- Met with clients to negotiate rates and availability
- Created and maintained online travel agent accounts
- Ensured all reservations were properly handled for group blocks
- Assisted with revenue management for both properties
- Ensured rates were set correctly in property management system
- Planned and executed marketing budget for property
Retail Sales Consultant
Verizon Wireless
01.2008 - 01.2014
- Ensured excellent customer satisfaction
- Prospected for potential new customers
- Built relationships with customers to ensure repeat business
- Followed up with existing customers to ensure customer satisfaction
- Exceeded monthly sales goals and quotas
- Trained new hire employees as needed
Education
Bachelor of Arts - Speech Communications
Edinboro University of Pennsylvania
Edinboro, PASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Employee training and development
- Client relations management
Timeline
Service Manager
NorthPoint Auto & Equipment
01.2025 - 07.2025
General Manager
Brubaker's Auto Repair
03.2024 - 12.2024
General Manager
Kost Tire And Auto
05.2022 - 10.2023
General Manager
Jack Williams Tire Company, Inc.
10.2020 - 05.2022
Parts Manager
Harrell's LLC
08.2019 - 06.2020
Accessories Manager
SUPERIOR TOYOTA
05.2019 - 08.2019
Service Manager
NFI Empire
08.2017 - 05.2019
General Manager
Tradesmen International
01.2015 - 01.2017
Assistant General Manager
Scott Enterprises
01.2015 - 01.2015
General Manager
DePalma Hotels and Resorts
01.2014 - 01.2015
Sales Manager
DePalma Hotels and Resorts
01.2014 - 01.2014
Retail Sales Consultant
Verizon Wireless
01.2008 - 01.2014
Bachelor of Arts - Speech Communications
Edinboro University of Pennsylvania
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