Michael Kay
Little Egg Harbor,NJ
Summary
Dynamic management professional with a proven track record of enhancing team performance and achieving operational excellence. Recognized for cultivating a collaborative culture aligned with business objectives through strategic planning and targeted employee development initiatives. Demonstrates reliability and adaptability in meeting evolving organizational needs while showcasing strong leadership and communication skills. Expertise in fostering an inclusive and motivated work environment, leveraging effective communication and conflict resolution to propel team success and drive organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Access Supervisor
Atlanticare Regional Medical Center
06.2024 - Current
- Supervise day-to-day registration operations across ER, Outpatient, and L&D departments, ensuring accurate patient intake and insurance verification in compliance with HIPAA.
- Leading role in the interviewing, and selection process of applicants, as well as attending Job fair and additional recruitment activities.
- Lead department efforts in cross-training employees, in addition to creating new learning and development material to better align our department with the strategic goals and objectives of the organization.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
People Manager
McDonald's
01.2017 - 07.2022
- Performed a wide range of administrative tasks. Assisted with job postings, recruitment sourcing and research, candidate follow-up, and new hire onboarding.
- Handled all training and development initiatives. Cross-training grew by 80% in one year with the implementation of a new training and development program.
- Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
- Implemented data-driven decision-making processes, improving overall departmental efficiency.
Education
MBA - Human Resource Management
Louisiana State University Shreveport
Shreveport, LA05.2026
Bachelor of Science - Public Health Administration, Management and Organizations
Stockton University
Galloway, NJ05.2024
Skills
- HR policies and procedures
- Performance appraisals
- HR analytics
- Coaching and mentoring
- Diversity and inclusion
- Employee relations
- Talent acquisition
- Onboarding and orientation
- Microsoft office proficiency
- Training development
Timeline
Patient Access Supervisor
Atlanticare Regional Medical Center
06.2024 - Current
People Manager
McDonald's
01.2017 - 07.2022
MBA - Human Resource Management
Louisiana State University Shreveport
Bachelor of Science - Public Health Administration, Management and Organizations
Stockton University
ADDITIONAL WORK EXPERIENCE
- Internship | Bayada Home Health Care, Egg Harbor, NJ – January 2024-March 2024
- Program Coordinator | Community School, Little Egg Harbor, NJ September 2024 – February 2025
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