Summary
Overview
Work History
Education
Skills
Technical Knowledge
Interests
Timeline
Generic

MICHAEL KAZLOWSKI JR.

Southington,CT

Summary

Experienced senior desktop support specialist with over 7 years of hands-on computer systems expertise. Demonstrated proficiency in installation, repair, and enhancement of organizational hardware and system equipment. Strong problem solver dedicated to elevating client satisfaction levels and enhancing company reliability.

Overview

8
8
years of professional experience

Work History

Senior Desktop Support Specialist

ICU Medical
05.2023 - Current
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Purchased, setup and installed new computers.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.

Service Desk Technician

GKN Aerospace
08.2022 - 04.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.

Field Service Technician

Allied Digital
01.2021 - 08.2022
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

IT Service Desk Analyst

Middlesex Hospital
11.2019 - 03.2020
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Setup training center for the transition from Cerner over to the EPIC system.

IT Field Service Technician

Rite Aid Corp
11.2017 - 11.2019
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.

Education

Certificate - Computer Network Technology

Porter and Chester Institute
Waterbury, CT
01.2017

Skills

  • Incident management
  • Patch management
  • Network configuration
  • Remote support
  • Network hardware installation
  • Data transfer best practices
  • Asset management
  • System administration

Technical Knowledge

Microsoft Windows, Android, Apple OS, Microsoft Office Suite, O365, Active Directory, SCCM, Splashtop, Bomgar, Cisco VPN, Service-Now, Printers, Document Scanners (Fujitsu), Cisco Switches, Access Points, Firewalls, Servers

Interests

  • Virtual Reality
  • Coding and Programming
  • Artificial Intelligence (AI) and Machine Learning
  • Robotics

Timeline

Senior Desktop Support Specialist

ICU Medical
05.2023 - Current

Service Desk Technician

GKN Aerospace
08.2022 - 04.2023

Field Service Technician

Allied Digital
01.2021 - 08.2022

IT Service Desk Analyst

Middlesex Hospital
11.2019 - 03.2020

IT Field Service Technician

Rite Aid Corp
11.2017 - 11.2019

Certificate - Computer Network Technology

Porter and Chester Institute

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MICHAEL KAZLOWSKI JR.