Michael Keen
Cottage Grove,MN
Summary
Talented Mental Health Practitioner with ten years' expertise in providing patient-centric mental healthcare. Well-versed and knowledgeable in all aspects of mental health and in providing optimal patient care by collaborating with physicians. Personable and empathic in conducting mental health assessments and treatment.
Overview
9
9
years of professional experience
Work History
Mental Health Practitioner
Touchstone Mental Health
01.2023 - Current
- Encouraged patients to discuss experiences in group and individual settings.
- Observed and monitored client behavior and responses to treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Developed strong rapport with clients, fostering trust and open communication to facilitate successful therapy sessions.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with HIPAA regulations and professional standards.
Residential Care Home Manager
Brookside Residential Care Home
09.2017 - 07.2019
- Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Managed all intake and discharge paperwork and procedures for residents.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
Group Home Manager
Alternative Services Of Connecticut
12.2014 - 09.2017
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Developed and implemented training programs for staff.
Education
BETEC National Diploma - Business And Finance
Northampton College
Northampton, England07.2000
High School Diploma -
Wolmer's Boys High School
Kingston, Jamaica07.1988
Skills
- Developing relationships
- Suicide Risk Assessment
- CPR/AED
- Patient support
- Building rapport
Timeline
Mental Health Practitioner
Touchstone Mental Health
01.2023 - Current
Residential Care Home Manager
Brookside Residential Care Home
09.2017 - 07.2019
Group Home Manager
Alternative Services Of Connecticut
12.2014 - 09.2017
BETEC National Diploma - Business And Finance
Northampton College
High School Diploma -
Wolmer's Boys High School
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