Summary
Overview
Work History
Education
Skills
Timeline
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Michael Keller

Red Oak

Summary

Versatile and highly motivated professional with a proven track record at The Sanctuary Restaurant, Old Road Cafe & Bar, and Isaac's Deli, excelling in fast-paced environments. Demonstrates exceptional time management and attention to detail, enhancing customer satisfaction and operational efficiency. Skilled in kitchen operations and fostering teamwork, achieving a high accuracy rate in tasks.


Experienced with operating forklifts in a fast-paced environment at Graybar Electric, ensuring smooth material handling and efficient operations. Delivers consistent performance by maintaining equipment and adhering to safety guidelines. Knowledge of warehouse management and logistics coordination.

Overview

9
9
years of professional experience

Work History

Line Cook

The Sanctuary Restaurant
01.2023 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.

Kitchen Manager

Old Road Cafe & Bar
06.2024 - 10.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Prepared food orders per restaurant standards based on typical American cuisine menu (burgers, steaks, fried food).
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Calculated prices of ingredients to monitor food costs and control expenses.

Package Handler

UPS
04.2023 - 01.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Customer Service Representative

Graybar Electric Supply
09.2020 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Warehouse Material Handler

Graybar Electric Supply
09.2018 - 10.2019
  • Located materials and supplies by pulling and verifying items on production orders.
  • Sorted materials for scanning to meet production goals.
  • Operated various types of equipment, such as forklifts (sit-down and stand-up narrow aisle) and pallet jacks, to safely transport materials throughout the facility.
  • Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
  • Operated material handling equipment to receive and ship freight.
  • Maintained inventory by identifying, labeling and placing materials and supplies in stock.

Kitchen Manager

Isaac's Deli
06.2016 - 08.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

High School Diploma -

Carlisle High School
Carlisle, PA
06-2012

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Professional attitude
  • Customer service
  • Reliable and trustworthy
  • Picking and packing
  • Forklift operation

Timeline

Kitchen Manager

Old Road Cafe & Bar
06.2024 - 10.2024

Package Handler

UPS
04.2023 - 01.2024

Line Cook

The Sanctuary Restaurant
01.2023 - Current

Customer Service Representative

Graybar Electric Supply
09.2020 - 09.2022

Warehouse Material Handler

Graybar Electric Supply
09.2018 - 10.2019

Kitchen Manager

Isaac's Deli
06.2016 - 08.2018

High School Diploma -

Carlisle High School

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Michael Keller