Summary
Overview
Work History
Education
Affiliations
Certification
Timeline
Generic

Michael Kelley

62 Harvard Lane Wrentham,MA

Summary

Driven professional with integrated experience in operations and tenant management. Effective in variety of business settings. Capacity to thrive as individual or leader of a team. Strong company ambassador who is adaptable, loyal and dependable. Core competencies include Operations Management, Tenant Management, Staff Development, Client Cultivation, Talent Assessment and Strategic Planning. Self-starting Operations Manager offering high-level experience in supervision and completion of daily operations. Excellent in communication and client cultivation and retention.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Charlesmark Hotel General Manager

Charlesmark Hotel Boston
07.2022 - Current
  • Oversaw 12% increase in annual sales revenue from 2022 to 2023 and forecasting additional increase of _____________ for 2024.
  • GM during 2023 with 8 record sales months in the most profitable year in 20 year history of property.
  • Developed into GM/Tenant Manager, continuing to develop operational duties to hotel property while taking on responsibilities as representative of Owner/Trustee/Landlord of adjacent buildings and businesses/tenants/lease agreements.
  • Implementation of lease agreement and ensuring tenant adheres to all obligations of agreement
  • Proactively handling any issues that arise for tenant and communicating with team to find quick resolution
  • Reliable, effective communication between Owner/Landlord and CEO/CFO/Management during on monthly basis to establish expectations and develop business strategy
  • Foster and improve business relationship with tenant at all times
  • Negotiate and coordinate any mutual costs related to shared spaces within property and for the benefit of both parties.

Operations Manager

Charlesmark Hotel
06.2020 - 01.2022
  • Oversaw day-to-day operations of 40 room hotel with staff of 10-20 employees.
  • Managed all aspects of hotel re-opening while overseeing addition and integration of new restaurant and partnership with large restaurant franchise.
  • Devised processes to boost long-term business success and increase profit levels.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Participated in financial activities such as setting room rates & establishing budgets.
  • In charge of group sales; booked all groups for conferences, seminars, etc. Qualifying, providing rates, creating group contracts & booking agreements and coordinating details with staff and group contacts.
  • Managed marketing campaigns to cultivate brand awareness and drive website traffic.
  • Facilitated on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Hotel & Lounge Manager

Harborside Inn Hotel & Lounge
08.2016 - 03.2020


  • Manage 116 room hotel & lounge during evening hours, overseeing operations
  • Developed and Implemented Policies and Procedures
  • Review P+L statements, budgets, forecast, revenues and expenses
  • Defined strategy for building revenue and company brand
  • Executed integrated advertising campaign across multiple media channels
  • Cultivated clients and generated new sales
  • Developed in-house staff to management status
  • Conducted interviews and advised in selection process
  • Multi-tasked at three different company properties

Lounge & Events Manager

Harborside Inn & Lounge
01.2014 - 08.2016
  • Managed team of 15-20 employees.
  • Oversaw daily operations of bar and lounge as well as assisted in supporting hotel senior operations management.
  • Organized & Managed all aspects of hotel events
  • Handled incoming sales calls & Solicited events
  • Cultivated Clientele
  • Developed & designed marketing material
  • Identified staff vacancies and recruited, interviewed and selected applicants.
  • Served as mentor to junior team members.

Front Desk Agent

Harborside Inn & Lounge
10.2012 - 01.2014
  • Attended upper management meetings at request of ownership, to foster development within company.
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Generated leads for new sales through telephone and email contact with customers.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Managed quality communication, customer support and product representation for each client.
  • Cross-trained and provided back-up for other customer service representatives when needed.

Seasonal Intern

SeaCrest Beach Hotel
06.2011 - 09.2012
  • Seasonal position at large Cape Cod resort performing a wide variety of tasks.
  • Completed daily assignments from several departments including Front Desk, Events, Sales and Human Resources
  • Learned basics of each department's function
  • Laid groundwork for understanding moving parts of successful business

Education

University of Massachusetts
Amherst

Affiliations

  • Proficient in all Microsoft Office Programs
  • Experience with Google & Facebook digital marketing
  • Experience using Adobe Photoshop

Certification

  • CNP - Certified Notary Public

Timeline

Charlesmark Hotel General Manager

Charlesmark Hotel Boston
07.2022 - Current

Operations Manager

Charlesmark Hotel
06.2020 - 01.2022

Hotel & Lounge Manager

Harborside Inn Hotel & Lounge
08.2016 - 03.2020

Lounge & Events Manager

Harborside Inn & Lounge
01.2014 - 08.2016

Front Desk Agent

Harborside Inn & Lounge
10.2012 - 01.2014

Seasonal Intern

SeaCrest Beach Hotel
06.2011 - 09.2012

University of Massachusetts

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Michael Kelley