Michael Kelley
Poplar Bluff,MO
Summary
Experienced with regional team management and operational oversight. Utilizes strategic planning to enhance efficiency and drive productivity. Knowledge of effective leadership and problem-solving techniques in dynamic settings.
Overview
10
10
years of professional experience
Work History
Regional Coordinator
Southeast Missouri Transit Service
Poplar Bluff, MO
01.2022 - Current
- Train Coordinators to complete duties within their office.
- Answer calls from riders, service facilities, etc. and collect client information to schedule future trips
- Assign trips to the driver with any special instructions pertaining to the client
- Offer conflict resolutions: in offices and between the drivers and riders
- Coordinate efficient routes to avoid delays and optimize schedules.
- Assist passengers with entering and exiting vehicles safely and securely.
- Oversee maintenance
- Obtain customer signatures to complete and process paperwork.
- Operate with safety and skill to avoid accidents and delays.
- Drive bus to safely transport passengers over scheduled routes and authorized stops, when needed.
- Fuel and perform pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Maintain positive passenger relations.
- Maintain frequent contact with drivers to give guidance to complete routes .
Lead Pastor
Mt Zion Baptist Church
Poplar Bluff, MO
10.2021 - Current
- Led weekly worship services, enhancing congregational engagement and spiritual growth.
- Developed and implemented community outreach programs, fostering church visibility and support.
- Oversee administration and management of all areas of ministry.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Administered church operations, ensuring alignment with mission and strategic goals.
- Facilitated conflict resolution among congregation members, strengthening community relationships.
Class B CDL Truck Driver
Preferred Pump And Equipment
08.2016 - 06.2021
- Designed efficient itineraries to guarantee timely delivery of truck contents, using GPS systems and maps.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
- Conducted regular vehicle inspections.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
- Maintained complete and accurate logs or reports to document customer locations and distance traveled.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
Warehouse Manager
Cosmos Granite And Tile
10.2015 - 08.2016
- Evaluated supplies and product inventory to check for quality and quantity issues.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Expedited resolutions of shipping errors and packaging mistakes.
Education
Bachelor of Science - Psychology
Central Baptist College
Conway, AR12-2025
Masters of Theology -
Central Arkansas Baptist Bible Institute
Benton AR05-2014
Bachelor of Biblical Languages - Theology
Central Arkansas Baptist Bible Institute
Benton Arkansas05-2010
Skills
- Commercial Drivers License (CDL) with class B, air brake and passenger and school bus endorsements
- Problem-Solving
- Route Planning and Documentation
- Special Needs Passengers
- Efficiency and Time Management
- Communication and Interpersonal Skills
- Customer Relationships
- Dependability and Honesty
- Attention to Detail
- Passenger Safety
- Staff supervision
- Cross-functional coordination
Timeline
Regional Coordinator
Southeast Missouri Transit Service
01.2022 - Current
Lead Pastor
Mt Zion Baptist Church
10.2021 - Current
Class B CDL Truck Driver
Preferred Pump And Equipment
08.2016 - 06.2021
Warehouse Manager
Cosmos Granite And Tile
10.2015 - 08.2016
Bachelor of Science - Psychology
Central Baptist College
Masters of Theology -
Central Arkansas Baptist Bible Institute
Bachelor of Biblical Languages - Theology
Central Arkansas Baptist Bible Institute