Summary
Overview
Work History
Education
Skills
Websites
Certification
Leadership Experience
Timeline
Generic

MICHAEL KELLIHER

Kansas City,United States

Summary

Dynamic Live Sports Trading Analyst with a proven track record at KERO SPORTS, excelling in enhancing fan engagement and delivering exceptional customer support. Leveraging strong analytical skills and meticulous attention to detail, I successfully published over 250 markets per event, ensuring accuracy and a positive user experience. Highly organized and adept at managing multiple tasks simultaneously.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Live Sports Trading Analyst

KERO SPORTS
04.2024 - Current
  • Monitor live odds and ensure accurate product mechanics of in-game markets.
  • Collaborate with product and engineering teams to improve micro-betting operations.
  • Enhanced the fan engagement experience within the Free to Play offering through management of new market creation.
  • Actively connecting and communicating with users to ensure a positive experience.
  • Responsible for publishing 250+ markets per free to play event with ability to resolve markets correctly.
  • Approach user inquiries with a cool, open-minded approach making sure their concerns are fully heard.
  • Deliver exceptional customer support via slack to our third-party providers and our players in our free to play offering via live chat, addressing inquiries related to account management and market resolves.

Data Analyst

PRO FOOTBALL FOCUS (PFF)
06.2023 - 11.2023
  • Conduct in-depth analysis of football data, including player participation, player stance, and player role.
  • Input the data that's collected into a software specific to Pro Football Focus for use by the NCAA and NFL.
  • Ensured data accuracy and integrity with excellent attention to detail throughout the data collection process.
  • Display strong football knowledge from the intricacy of the player's position on the field and the play scheme.

League Operations & Admin. Intern

KC CREW SPORTS & EVENTS
Kansas City, United States
07.2022 - 10.2022
  • Generated, built, and managed multiple leagues using the League Alley platform.
  • Displayed transparent communication with staff and players through email and Slack.
  • Cross-collaborated with events and marketing teams to execute projects and analyze data.
  • Received rave reviews weekly pertaining to my customer service from the players across the leagues.

Education

B.S. - Sports Management, Marketing

UNIVERSITY OF ARKANSAS
Fayetteville, ARKANSAS, UNITED STATES
05.2022

Skills

  • Sports knowledge and operations
  • Effective communication
  • Organizational skills
  • Attention to detail
  • Multi-task management
  • Microsoft Excel
  • Microsoft Word
  • Zendesk support
  • Jira project management
  • Slack collaboration
  • Discord communication
  • Telegram messaging

Certification

Zendesk Customer Service Professional Certificate, 05/01/24, LinkedIn

Leadership Experience

Pi Kappa Alpha, Fayetteville, AR, Member / Intramural Chair (Alpha Zeta Chapter), 08/01/18

Timeline

Live Sports Trading Analyst

KERO SPORTS
04.2024 - Current

Data Analyst

PRO FOOTBALL FOCUS (PFF)
06.2023 - 11.2023

League Operations & Admin. Intern

KC CREW SPORTS & EVENTS
07.2022 - 10.2022

B.S. - Sports Management, Marketing

UNIVERSITY OF ARKANSAS

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