Michael Kelly
Indianapolis,IN
Summary
Customer Service has been the center of my career path thus far and will be going forward in my future. I dedicate myself to providing a welcoming, friendly atmosphere wherever I work while conducting myself with professionalism.
Overview
12
12
years of professional experience
Work History
Store Manager
Oreilly Auto Pats
Mooresville, IN
12.2023 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Completed daily stock check-ins, prepared warehouse returns, cores, warranties.
Parts Specialist
Oreily's Auto Parts
Indianapolis, IN
05.2023 - 12.2024
- Processed warranty claims according to company guidelines.
- Utilized computer systems to locate, order and track inventory items.
- Researched availability, pricing and specifications of automotive parts to meet customer requirements.
- Developed expertise in identifying parts for a variety of vehicles and equipment.
- Inspected returned parts for damage or defect before restocking shelves.
- Assessed customer needs and provided product information accordingly.
- Provided technical advice on parts selection to customers.
- Managed stockroom organization for efficient access to parts.
- Verified accuracy of all orders prior to shipping or delivery.
- Maintained accurate records of incoming shipments and outgoing orders.
Apprentice
AAG Automotive apprenticeship group
Indianapolis, IN
11.2022 - 05.2023
- Installed new brakes and brake pads according to safety protocols.
- Checked the oil level of vehicles during routine service intervals.
- Assisted senior mechanics with complex repair jobs requiring special attention to detail.
- Performed basic maintenance and repairs on all types of vehicles, including cars, trucks, vans and SUVs.
Swim Instructor
Aqua-tots
Indianapolis, IN
12.2021 - 11.2022
- Provided swimming instruction to students of various ages and ability levels.
- Communicated with parents and guardians about student progress and challenges.
- Created an enjoyable learning atmosphere that motivated students to reach their goals.
- Demonstrated proper swimming techniques to individuals, small groups, and large classes.
Intern
YMCA Of Greater Indianapolis
Fort Wayne, IN
05.2021 - 11.2021
- Lifeguarding
- Pool Maintenance.
- Scheduling.
- Swim lessons.
Front Desk Receptionist
Ball State University
Muncie, Indiana
08.2017 - 05.2021
- Checked In dorm occupants.
- Provided coin exchange for laundry.
- Logged and handled rentals for dorm items.
- Sorted mail for dorm occupants into personal mail boxes.
Front Desk Agent
Planet Fitness
Indianapolis, IN
10.2016 - 09.2019
- Completed registration for new members.
- Guided potential members on tours.
- Operated the cash register for selling concessions, paying membership fees.
- Answered calls timely and properly providing any information desired.
Meat Clerk
Fresh Thyme
Indianapolis, IN
05.2015 - 10.2016
- Stocked shelves with fresh products for easy access by customers.
- Rotated product regularly to maintain freshness while minimizing waste due to spoilage or expiration dates.
- Disposed of expired or damaged goods promptly following established health department guidelines.
- Made fresh sausage for display case each day.
Cashier
PetSmart Charities
Indianapolis, IN
02.2014 - 04.2015
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Server
Steak N Shake
Indianapolis, IN
10.2012 - 02.2014
- Provided direct customer service with patrons, greeting, taking orders, submitting orders to back of the house, gathering prepared orders and delivering to guests promptly.
- In addition to server responsibilities, working the drive thru, making shakes, rolling silverware, dish washing, maintained cleanliness of the store.
- Completed cashier duties both in drive thru and front of the house.
Education
Bachelor of Science - Kinesiology
Ball State University
Muncie, IN05-2021
Skills
- Team Development
- Store Merchandising
- Supply Ordering
- Project Management
Timeline
Store Manager
Oreilly Auto Pats
12.2023 - Current
Parts Specialist
Oreily's Auto Parts
05.2023 - 12.2024
Apprentice
AAG Automotive apprenticeship group
11.2022 - 05.2023
Swim Instructor
Aqua-tots
12.2021 - 11.2022
Intern
YMCA Of Greater Indianapolis
05.2021 - 11.2021
Front Desk Receptionist
Ball State University
08.2017 - 05.2021
Front Desk Agent
Planet Fitness
10.2016 - 09.2019
Meat Clerk
Fresh Thyme
05.2015 - 10.2016
Cashier
PetSmart Charities
02.2014 - 04.2015
Server
Steak N Shake
10.2012 - 02.2014
Bachelor of Science - Kinesiology
Ball State University