Michael Kelly
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer/ client relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 16 years of experience in related roles, as well as passion for improving services, enhancing knowledge and exceeding expectations in any area or field of work that is done
Overview
23
23
years of professional experience
Work History
Dog Groomer/ Salon Owner
Plain And Fancy Grooming Shoppe
01.2001 - 04.2024
- Created, managed and executed business plans with company's vision and objectives to motivate self growth.
- Acquired hundreds of new customers through improved conversion techniques such as email follow- up messages.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established long-term client relationships, increasing sales, while developing additional opportunities through networking and referrals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Provided top-notch customer service to every client and exceptional care to all animals.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Worked with more than 10-20 + animals each day to provide skilled bathing and grooming services.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Monitored animals for behavioral problems and signs of health issues.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Assisted with development of animal behavior modification plans.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
Education
Master Groomer - Animal Grooming
New York School of Groomoing
Hempstead, United StatesSkills
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Multitasking and Prioritization Customer Account Management
- Establishing and Maintaining Customer Relationships
- Inventory Management
- Computer Proficiency
- Inbound and Outbound Calling
- Time Management
- Strong Analytical and Problem Solving Skills
- Patient and Empathetic
- Excellent written and oral communication
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Dog Groomer/ Salon Owner
Plain And Fancy Grooming Shoppe
01.2001 - 04.2024
Master Groomer - Animal Grooming
New York School of Groomoing
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