Michael Kelner
Fargo,ND
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Prairie Supply Inc
09.2014 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Behavioral Health Specialist
Luthern Social Services
05.2014 - 09.2014
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Counselor/Licensed Social Worker
Black Hills Children's Home Society
03.2008 - 03.2014
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
Education
Master of Arts - Teacher Education
Northern State University
Aberdeen, SD1994
Bachelor of Science - Criminal Justice
University of North Dakota
Grand Forks, ND1985
Associate of Arts - Liberal Arts And General Studies
Bismarck State College
Bismarck, ND1981
High School Diploma -
Velva High School
Velva, ND1979
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Dependable and Responsible
- Attention to Detail
Timeline
Delivery Driver
Prairie Supply Inc
09.2014 - Current
Behavioral Health Specialist
Luthern Social Services
05.2014 - 09.2014
Counselor/Licensed Social Worker
Black Hills Children's Home Society
03.2008 - 03.2014
Master of Arts - Teacher Education
Northern State University
Bachelor of Science - Criminal Justice
University of North Dakota
Associate of Arts - Liberal Arts And General Studies
Bismarck State College
High School Diploma -
Velva High School
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