Michael Kemmer
Holmes,NY
Summary
Warehouse manager with 20 years of experience improving warehouse operations through safety-focused compliance and faster order fulfillment. Expertise includes inventory management, logistics coordination, and accurate recordkeeping supported by regular cycle counts. Leads and trains teams to drive productivity through process improvements and disciplined problem-solving.
Overview
27
27
years of professional experience
Work History
Warehouse Manager
Lowa Boots
Stamford, Connecticut
09.2004 - 10.2026
- Tracked inventory levels and assisted with stock replenishment coordination.
- Organized warehouse layout to maximize storage capacity and improve traffic flow.
- Adjusted warehouse layout to improve workflow and streamline operations.
- Supervised workers involved in receiving, storing, and shipping products or materials.
- Managed day-to-day logistics, monitored incoming deliveries, and oversaw personnel tasks.
- Handled order fulfillment accurately and on time.
- Led team meetings to review operational updates and safety protocols.
- Trained staff on equipment operation and proper handling practices.
- Coordinated and monitored receipt, storage, and dispatch of goods within the warehouse.
- Completed regular cycle counts of physical inventory to support data accuracy.
- Used inventory management software to monitor stock levels and maintain records.
- Oversaw incoming and outgoing materials using physical counts and barcode systems.
- Gave new employees clear instructions on job duties, safety protocols, and company guidelines.
- Built and applied workflow improvements to support operational productivity.
- Managed warehouse budgeting, including labor costs and equipment maintenance expenses.
- Secured materials, equipment, and personnel to meet warehouse operational needs.
- Coordinated cross-training programs to improve staff flexibility and coverage.
- Reworked warehouse picking locations and reserved slots to improve employee productivity.
- Met company and department objectives within budget and time constraints.
- Directed investigations to resolve customer or shipper complaints.
- Planned energy-saving transportation changes by improving operational capabilities.
- Supported daily warehouse tasks and maintained safety compliance.
- Operated forklifts to move materials within warehouses and access overhead storage.
Customer Service Representative
Lowa boots
Stamford, Connecticut
08.1999 - 09.2004
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Delivered responsive customer service to resolve complaints in timely manner.
- Engaged customers to identify needs, solve issues, and answer product questions.
- Facilitated positive customer interactions through friendly service.
- Supported customers with product questions and recommendations for outdoor footwear.
- Shared detailed product knowledge on Lowa boots to improve customer experience.
- Processed customer orders quickly through order management system.
- Managed returns and exchanges in line with company policies.
- Provided boot care and maintenance guidance to help customers extend product life.
- Built strong customer relationships to support repeat business.
- Joined training sessions to stay current on new products and services.
Education
Bachelor of Arts - Business Education
Johnson State College
Johnson, VT05-1988
Skills
- Inventory management
- Warehouse operations
- Order fulfillment
- Logistics coordination
- Supply chain management
- Warehouse optimization
- Inventory receiving
- Material tracking
- Warehouse logistics
- Freight handling
- Safety compliance
- Safety monitoring
- Operations planning
- Process improvement
- Team leadership
- Workforce management
- Staff training
- Coaching and motivation
- Effective communication
- Problem solving
- Logistics
- Warehouse safety
- Order picking and processing
- Employee safety
- Vendor relationship management
- Inventory and stocking
- Documentation
Affiliations
- Director of Racing - Thunder Ridge Ski Area, 1988-Present
- Level 200 United StateSki and Snowboard Coach / Head Coach U18
- Professional Ski Instructor of America ( PSIA ) certified Level 3 Instructor
Timeline
Warehouse Manager
Lowa Boots
09.2004 - 10.2026
Customer Service Representative
Lowa boots
08.1999 - 09.2004
Bachelor of Arts - Business Education
Johnson State College