Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
Generic
Michael Kemna

Michael Kemna

Summary

Dynamic and dedicated professional with extensive experience as a Police Officer at the Honolulu Police Department, skilled in conflict de-escalation and community relations. Proven ability to build trust and enhance public safety through effective communication and crisis intervention, ensuring compliance with operational standards and fostering positive community engagement.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Police Officer

Honolulu Police Department
01.1997 - 03.2022
  • Observed and learned emergency response protocols and procedures.
  • Assisted in maintaining public safety through community engagement initiatives.
  • Supported senior officers during patrols, ensuring adherence to operational standards.
  • Participated in training sessions to develop skills in conflict resolution and de-escalation techniques.
  • Collaborated with local agencies to enhance community policing efforts and communication strategies.
  • Engaged with community members to build trust and gather information on safety concerns.
  • Documented incidents accurately, ensuring compliance with department policies and procedures.

Fishing Guide

Legend Lodge
06.2017 - 10.2017
  • Guided clients through fishing techniques, ensuring safety and adherence to regulations.
  • Developed personalized fishing plans to optimize client experience and satisfaction.
  • Instructed novice anglers on equipment usage and fish identification methods.
  • Coordinated logistics for fishing trips, including transportation and gear management.
  • Enhanced operational efficiency by streamlining trip preparation processes.
  • Conducted safety briefings and environmental education for diverse groups of clients.
  • Educated clients on local fish species, habitats, and techniques for successful catches, leading to an enriching experience.
  • Adapted guiding style to suit varying client abilities, resulting in enjoyable experiences regardless of skill level or prior knowledge.
  • Promoted sustainable fishing practices by educating clients on catch-and-release methods and proper fish handling techniques.
  • Increased repeat clientele by maintaining strong relationships and ensuring memorable guided fishing trips.
  • Efficiently navigated waterways using GPS technology to efficiently transport clients to optimal fishing locations within allotted timeframes.
  • Ensured safety of clients during outings by regularly monitoring weather conditions, water currents, and potential hazards.
  • Maintained clean and well-organized boats to provide a safe, comfortable environment for clients during trips.
  • Collaborated with fellow guides to share information on best fishing locations and strategies for various seasons.
  • Maximized client success rate with expert guidance on proper casting techniques and lure selection.
  • Streamlined trip preparation process by organizing gear, bait, and necessary permits ahead of each excursion.
  • Consistently received positive feedback from clients for excellent communication skills and thorough knowledge of the region''s fisheries.
  • Demonstrated exceptional customer service skills by attentively addressing client concerns before, during, and after guided excursions.
  • Enhanced client satisfaction by providing tailored fishing experiences based on individual preferences and skill levels.
  • Assisted clients in obtaining necessary licenses while also educating them about relevant regulations and restrictions surrounding local fisheries.
  • Continuously updated personal expertise on regional fish populations through research and networking with other professionals in the field.
  • Provided personalized recommendations for additional outdoor activities in the area, contributing to positive client experiences beyond guided tours.
  • Shared stories of past successes and failures with humor while guiding clients through their own fishing experiences, fostering a relaxed atmosphere.
  • Fostered a sense of camaraderie among groups by encouraging friendly competitions and group goal-setting for collective success.
  • Developed customized itineraries for multi-day trips, ensuring diverse experiences exploring prime fishing spots in the region.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 8 people on scheduled tours.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Performed minor engine and mechanic repairs
  • Set up a break down of different tent camps and lodge buildings
  • Building projects involving small structures like platform decks, outhouses and off grid water and solar systems

Fishing Guide

Alaska Rainbow Adventures - Wilderness Alaska Float Fishing Trips
09.2015 - 09.2015
  • Guided groups of up to 10 people on scheduled tours.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Developed personalized fishing plans to optimize client experience and satisfaction.
  • Instructed novice anglers on equipment usage and fish identification methods.
  • Coordinated logistics for fishing trips, including transportation and gear management.
  • Enhanced operational efficiency by streamlining trip preparation processes.
  • Participated as a raft guide on 90 mile wilderness guide trip on Kanektok in western Alaska
  • Assisted in camp setup, break down and culinary activities serving camp guests

Fishing Guide

Alpenview Wilderness Lodge
06.2014 - 07.2014
  • Guided groups of up to 4 people on scheduled tours.
  • Worked closely with management staff to create new and lucrative tours.
  • Guided clients through fishing techniques, ensuring safety and adherence to regulations.
  • Conducted safety briefings and environmental education for diverse groups of clients.
  • Educated clients on local fish species, habitats, and techniques for successful catches, leading to an enriching experience.
  • Adapted guiding style to suit varying client abilities, resulting in enjoyable experiences regardless of skill level or prior knowledge.
  • Promoted sustainable fishing practices by educating clients on catch-and-release methods and proper fish handling techniques.
  • Maintained clean and well-organized boats to provide a safe, comfortable environment for clients during trips.
  • Collaborated with fellow guides to share information on best fishing locations and strategies for various seasons.
  • Maximized client success rate with expert guidance on proper casting techniques and lure selection.
  • Streamlined trip preparation process by organizing gear, bait, and necessary permits ahead of each excursion.
  • Consistently received positive feedback from clients for excellent communication skills and thorough knowledge of the region''s fisheries.
  • Demonstrated exceptional customer service skills by attentively addressing client concerns before, during, and after guided excursions.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Assisted with tent camp construction and water and solar resource acquisition
  • Prepared meals and served guests all 3 meals each day
  • Maintained a clean and organized camp for clients
  • Procured necessary food and other provisions prior to flying out to remote camp for extended wilderness stays
  • Wild animal deterrence specifically brown bear awareness and best practices for keeping camp safe for clients and employees while in camp and on excursions

Restaurant Server

Keo's Thai Cuisine
05.1992 - 12.1996
  • Delivered exceptional customer service in fast-paced dining environment.
  • Maintained extensive knowledge of menu items to provide informed recommendations.
  • Processed orders efficiently using point-of-sale systems.
  • Trained and mentored new servers on service standards and procedures.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Oversaw table setups and cleanliness to uphold restaurant standards.
  • Implemented process improvements that increased efficiency in order management.

Education

Bachelor of Arts - Sociology/Criminology

University of Hawaii At Manoa
Honolulu, HI
05-1999

Skills

  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • De-escalation techniques
  • Patience and empathy
  • Criminal investigations
  • Human relations
  • Community relations
  • Crisis intervention and deescalation
  • Police reports
  • Emergency response
  • Cultural awareness
  • Tactical driving
  • Court testimony
  • Undercover operations
  • Crime scene preservation
  • CPR/First aid certified

Affiliations

National Rifle Association Life Member

Ducks Unlimited Member

Certification

Red Cross certified Adult, child and infant CPR, First Aid and Defibrillator

Interests

Fishing, hunting, camping and basically anything to do with the natural resources

Timeline

Fishing Guide

Legend Lodge
06.2017 - 10.2017

Fishing Guide

Alaska Rainbow Adventures - Wilderness Alaska Float Fishing Trips
09.2015 - 09.2015

Fishing Guide

Alpenview Wilderness Lodge
06.2014 - 07.2014

Police Officer

Honolulu Police Department
01.1997 - 03.2022

Restaurant Server

Keo's Thai Cuisine
05.1992 - 12.1996

Bachelor of Arts - Sociology/Criminology

University of Hawaii At Manoa

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