Michael Kennedy

• I understand that this job might be different from working in sales, but I have learned valuable skills that transfer over, such as.
• Problem solving - This is a huge factor in my current job, as we work on lots of different industrial-scale machinery.
• This means if there's a problem, I need to locate it and fix it. Many times, the machines are something that I have never seen before, and it takes a lot of patience to sit and read manuals at 10 pm after starting at 8 am.
• Customer communications - We deal with multi-million pound contracts, and I have to speak with customers and communicate how projects are going, etc.
• Work ethic - Since starting my job, I have developed a strong work ethic. I work Monday 9-5, as well as taking on any weekend work that is available. Additionally, working in this industry requires working until a job is complete, as walking away could cost customers hundreds of thousands in wasted product. Therefore, I always work until a job is completed. I once even worked an 8-hour shift with 16 hours of overtime, working 24 hours.
• Learning new skills - I strive to constantly learn as much as possible. I have a passion for learning new skills.

I pride myself on being a hard, devoted worker to really develop my craft and strive to be the best I can possibly be at my job. As well as establishing strong working relationships with clients through exceptional communication skills, fostering trust, and collaboration.

Working at Glens has been very beneficial. Many skills I developed were:

• Clean working - clean and tidy working is a great trait I developed from working with Glens. By this, I mean picking up litter I see in jobs and binning it.
• Cleaning up any mess made during work as I go.
• Building relationships with customers - This was crucial, as I learned that being polite and also chatty can lead to taking new contracts and is a massively important part of sales.
• Management - Working as a manager at Glens helped me build strengths in team building.
• Working as a manager also helped me be a better team player and a more understanding person.

The skills I learned at JD Sports:

• Keeping customers happy - I often handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Helping others - In my role at JD, I would always help out new starts and involve them to make the transition to joining the team as easy as possible. I believe a good work environment will create the best quality work. If people can rely on each other, then the team will thrive.