Michael Kennedy
Utica,MI
Summary
I am a highly-trained , and highly experienced problem solver. Since 2000, I have worked on all sides of the software industry: interoperability labs, technical support, and onsite consulting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Perforce Software
Delphix(via Perforce)
01.2025 - Current
- Improved customer satisfaction by resolving complex technical issues in a timely manner.
- Proactively identified areas for improvement within the scope of Delphix Suport, collaborating with management on process optimization initiatives.
- Developed and maintained detailed knowledge base articles as well as improving published Delphix documentation.
- Managed multiple high-priority tasks simultaneously, ensuring swift resolution of critical issues.
- Collaborated with cross-functional teams to identify and address recurring system issues, enhancing overall product performance.
Sr Technical Support Engineer
Delphix
08.2022 - Current
- Support of the Delphix Continuous Data and Continuous Compliance engine in various cloud or on-premises environments for an array of vendors including Oracle, SQL Server, MongoDB, AWS, Azure
- Managed multiple project timelines simultaneously
- Enhanced product quality by review and updating of customer-facing Delphix documentation and knowledge base articles.
Sr Technical Support Engineer
Cloudian
01.2022 - 08.2022
- Support of Cloudian S3 object storage appliances for enterprise customers including NBC, Blue Cross Blue Shield and many international firms
- Cassandra DB troubleshooting
- S3 i/o tracing
Unix Delivery Engineer - AVP
Citibank
01.2017 - 01.2022
- Established strong working relationships with global CITI business units through exceptional communication skills, fostering trust and collaboration
- Veritas SME/mentor to junior staff as well as various sysadmin/dba teams within CITI.
- SuSE/RedHat Linux, Oracle, Sybase troubleshooting
Veritas SME
Oncor Electric Delivery(via Collective Group)
04.2016 - 01.2017
- Veritas SME managing configuration tasks for State Of Texas-mandated Oncor Dallas to Fort Worth Data Center failover before 1/1/207 - we finished in late November 2016.
- Solaris virtualization, VMWare environments
Education
No Degree - Java Script/CSS/UI Design
Freemote
Freemote.com12-2021
No Degree - Telecommunications/Multimedia/Applied Computing
California State University Monterey Bay
Seaside, CA01-1999
Skills
- Linux: RedHat/SuSE,, any distro
- Oracle/SQL Server/MongoDB
- Amazon Web Services
- Python
- Java Script
- problem solving
Certification
- AWS Certified Developer Associate, 02/01/17
- AWS SysOps Associate, 04/01/17
- Brocade Certified Fabric Professional, 2006
- CCNA, 2000
- CCNP, 1999
Timeline
Perforce Software
Delphix(via Perforce)
01.2025 - Current
Sr Technical Support Engineer
Delphix
08.2022 - Current
Sr Technical Support Engineer
Cloudian
01.2022 - 08.2022
Unix Delivery Engineer - AVP
Citibank
01.2017 - 01.2022
Veritas SME
Oncor Electric Delivery(via Collective Group)
04.2016 - 01.2017
- AWS Certified Developer Associate, 02/01/17
- AWS SysOps Associate, 04/01/17
- Brocade Certified Fabric Professional, 2006
- CCNA, 2000
- CCNP, 1999
No Degree - Java Script/CSS/UI Design
Freemote
No Degree - Telecommunications/Multimedia/Applied Computing
California State University Monterey Bay
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