Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Michael Kent

Michael Kent

Burke,USA

Summary

Operations Manager- driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Proficient sales background with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for honesty, credibility, reliability, fostering productive team environment, and consistently meeting targets.

Overview

32
32
years of professional experience

Work History

Senior Building Automation Project Sales Rep

Harris Company
01.2023 - 06.2025
  • Developed and maintained strong customer relationships to enhance client satisfaction and loyalty.
  • Executed targeted sales strategies to identify new business opportunities and expand market presence.
  • Implemented customer feedback mechanisms to continuously refine service delivery and address concerns promptly.
  • Negotiated contracts with key clients, securing favorable terms that aligned with company objectives.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Participated in trade shows and conferences to network and generate leads.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Exceeded sales targets through effective planning and goal setting.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Building Automation Operations Manager

Harris Company
10.2021 - 01.2023
  • Streamlined operational workflows to enhance efficiency across multiple departments.
  • Led cross-functional teams to execute strategic initiatives aligned with organizational goals.
  • Mentored junior staff, fostering a culture of continuous learning and professional development.
  • Established key performance indicators to track departmental success and inform decision-making processes.
  • Developed and implemented process improvements resulting in increased productivity and reduced waste.
  • Collaborated with senior leadership to drive strategic planning and resource allocation decisions.
  • Managed vendor relationships, negotiating contracts that improved service delivery and reduced costs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at increasing the workforce skills to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Sales/PM/Secretary-Treasurer

Emtech, Inc.
01.2000 - 10.2021
  • Planned and executed national sales department improvements, updating the company’s approach to marketing, cost analysis, presentations and territory establishment. Identified prospective customers using lead generating methods. Managed organization’s largest region and wrote, proofed and edited sales proposals and correspondence. Answered customers' questions about products prices, availability, uses and credit terms. Determined the cost and pricing of proposals and bids. Delivered exceptional account service to strengthen customer loyalty. Defined project and company vision, strategies and tactics. Evaluated and managed new strategic business opportunities. Troubleshot and repaired HVAC and refrigeration equipment. Analyzed, modified and repaired digital control systems. Examined and repaired variable frequency drives. Responded to complaints about temperature problems in a timely manner. Performed full sales cycle duties, helping to increase annual sales.
  • Mentored team members on best practices for inventory management and resource allocation.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.

HVAC Installation Technician

Capron Company
02.1997 - 12.1999
  • Serviced electrical, pneumatic, mechanical and microprocessor controls. Analyzed, modified and repaired digital control systems in laboratories and hospitals. Examined heating and refrigeration systems, air-conditioning and air compressors for signs of defects or malfunction. Assessed the accuracy of HVAC and refrigeration PM procedures and gave feedback to management.

HVAC Installation Mechanic

Emtech, Inc.
01.1993 - 01.1997
  • Assembled wiring, electrical and electronic components. Adjusted functional parts of devices and control instruments. Troubleshot and repaired HVAC and refrigeration equipment. Disassembled units, repaired broken components and restored them to operating condition.

Education

High School Diploma - Aircraft Maintenance Management

Embry-Riddle Aeronautical University
Daytona Beach, Florida
01.1993

Skills

  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Client account management
  • Budgeting expertise
  • Employee relations
  • Driven and independent
  • Customer-oriented
  • Relationship selling
  • Account management
  • Attention to detail
  • Team leadership
  • Relationship building
  • Product and service knowledge
  • Process improvement
  • HVAC systems
  • Proficient in safety protocols
  • MS Office proficient
  • Electrical repair
  • Construction
  • Customer service
  • Customer relationship building
  • Product and service sales
  • Complex Problem-solving
  • Interpersonal communication skills
  • Customer relations

Accomplishments

  • Sold, managed, installed and serviced every indoor station ACU for WMATA while helping improve ventilation for whole stations including tunnel ventilation and migration from pneumatics to PLC controls.
  • Doubled 2024 Building Automation sales goal and surpassed 2025 sales goal in first month.

Interests

  • I enjoy helping others and am always available to answer questions
  • Listening to and playing music, specifically the drums
  • I participate in various sports activities including ice-hockey and golf for physical activity, camaraderie, and personal growth
  • Learning new cooking techniques and expanding my newly acquired culinary skills

Timeline

Senior Building Automation Project Sales Rep

Harris Company
01.2023 - 06.2025

Building Automation Operations Manager

Harris Company
10.2021 - 01.2023

Sales/PM/Secretary-Treasurer

Emtech, Inc.
01.2000 - 10.2021

HVAC Installation Technician

Capron Company
02.1997 - 12.1999

HVAC Installation Mechanic

Emtech, Inc.
01.1993 - 01.1997

High School Diploma - Aircraft Maintenance Management

Embry-Riddle Aeronautical University

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