Michael Keough
Valley Center
Summary
Experienced with thorough investigation and assessment of insurance claims. Utilizes critical thinking and detailed analysis to ensure fair and timely settlements. Track record of strong understanding of regulatory compliance and effective communication with stakeholders. Thorough experience with litigation and complex claims handling in multiple states.
Overview
26
26
years of professional experience
Work History
Claims Examiner
American Claims Management
02.2002 - Current
- Responsibilities: Adjustment of auto claims including: making liability decisions, evaluating property damage and injuries, negotiating settlements, resolving coverage questions and general customer service. Management of a claim inventory of 200 – 250 files.
- Positions Held:
- Personal Auto Adjuster for multiple states
- Supervisor of Auto Claims
- Commercial adjuster of general liability claims
- Supervisor of general liability claims
- Project Manager for development of claims system
- Litigation adjuster for Michigan PIP claims
- Litigation adjuster for multistate claims, including GA, FL, MI, CA and SC
Claims Examiner
Inspire Claims Management
03.2000 - 01.2002
- Responsibilities: Adjustment of auto claims including: making liability decisions, evaluating property damage and injuries, negotiating settlements, and general customer service. Management of a claim inventory from first report of loss to closure of file.
Education
Bachelor of Science -
University of San Diego School of Law
03.1999
Bachelor of Arts - Behavioral Science
San Jose State University
06.1998
Skills
- Computer skills include MS Word, Excel, Outlook and ISO searches
- Written communication skills include distilling large amounts of medical and legal data into concise reports for carriers or managers
- Communication skills include active listening, persuasive speaking, claims negotiation, evaluating medical records and thinking outside the box
- Most recently, focus has been on litigated and non litigated injury claims, including complex multi-plaintiff claims in MI and GA
- Fluent with MCCA reporting in Michigan
Timeline
Claims Examiner
American Claims Management
02.2002 - Current
Claims Examiner
Inspire Claims Management
03.2000 - 01.2002
Bachelor of Arts - Behavioral Science
San Jose State University
Bachelor of Science -
University of San Diego School of Law