Michael Kessinger
Saint Albans,WV
Summary
Dynamic and customer-focused professional with great interpersonal skills, experienced at IBEX Global in troubleshooting network issues and enhancing customer satisfaction. Proven ability to adapt quickly and collaborate effectively, ensuring high-quality service. Skilled in CRM documentation and committed to delivering exceptional support in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Janitor
Goodwill
Call Center Representative
IBEX Global
05.2019 - Current
- Assisted customers with troubleshooting network issues with Internet.
- Was able to troubleshoot phone line issues
- Troubleshoot with tv issues
- With both frontier and ziply fiber
- Takes members calls for denta quest assisting members with finding dental providers
- Assists members with problems with claims
Car Lot Attendant
Joe Holland Chrysler, Chevrolet And Imports
07.2012 - 09.2012
- Organized vehicle displays to enhance customer experience and maximize space utilization.
- Maintained cleanliness and order of car lot, ensuring vehicles presented in optimal condition.
- Assisted customers with inquiries, providing information on vehicle features and pricing details.
- Conducted routine inspections of vehicles for damage or maintenance needs, reporting findings to management.
Call Center Representative
TRG Customer Solutions
05.2008 - 2010
- Assisted customers with inquiries, providing accurate product information and troubleshooting support.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
- Adapted quickly to changes in procedures and maintained high levels of customer satisfaction during peak hours.
- Collaborated with team members to resolve complex issues, enhancing overall service quality.
Education
Associate of Science - Computer Electronics And Engineering
Everest College
Cross Lanes Wv05.2006
Skills
- Great interpersonal skills
- Active listener
- Customer service-focused
Timeline
Call Center Representative
IBEX Global
05.2019 - Current
Car Lot Attendant
Joe Holland Chrysler, Chevrolet And Imports
07.2012 - 09.2012
Call Center Representative
TRG Customer Solutions
05.2008 - 2010
Janitor
Goodwill
Associate of Science - Computer Electronics And Engineering
Everest College