michael key
Forest,MS
Summary
Dynamic Service Technician with a proven track record at ADS 1 LLC, excelling in installation and repair while enhancing customer satisfaction through effective communication. Skilled in troubleshooting and preventive maintenance, I consistently deliver tailored solutions, ensuring optimal equipment performance and reliability. Committed to quality assurance and maintaining high standards in service delivery.
Overview
43
43
years of professional experience
Work History
Service Technician
ADS 1 LLC
10.2007 - 09.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
Service Technician
CSS Documents Solutions
10.2000 - 09.2007
- Managed inventory of parts and supplies, streamlining procurement processes for efficiency.
- Conducted technical inspections to ensure compliance with safety standards and regulations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Service Technician
Copytech
11.1992 - 09.2000
- Diagnosed and repaired office equipment, ensuring optimal performance and minimal downtime.
- Collaborated with clients to understand service needs and deliver tailored solutions.
- Trained junior technicians on troubleshooting techniques and customer service best practices.
- Implemented preventive maintenance schedules, enhancing equipment longevity and reliability.
Promotions Coordinator
Metrocenter Mall
04.1982 - 10.1982
- Assisted in planning and executing promotional events to enhance customer engagement. Organized the Holiday decorations.
Education
Associate of Science - Digital Electronics And Telecommunication/Robotics
Phillips Junior College
Jacson Ms05-1992
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Work with minimal supervision
- Diagnostic testing
- Professional and courteous
- Service reports
- Hand tool expertise
- Quality assurance
- Troubleshooting
Timeline
Service Technician
ADS 1 LLC
10.2007 - 09.2025
Service Technician
CSS Documents Solutions
10.2000 - 09.2007
Service Technician
Copytech
11.1992 - 09.2000
Promotions Coordinator
Metrocenter Mall
04.1982 - 10.1982
Associate of Science - Digital Electronics And Telecommunication/Robotics
Phillips Junior College