Michael Keyes
Martville,NY
Summary
Detail-oriented Owner/Operator with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Dynamic individual with hands-on experience in many aspects -with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Custom Diesel and Performance
Upstate NY/ Great Lakes/ Finger Lakes Region- NYS
01.2012 - Current
- Manage day-to-day business operations.
- Perform repairs after diagnosis- every aspect of heavy and light duty vehicles, also agricultural, off road equipment and small engine.
- Expert and professional engine/transmission rebuilding- and full service additional services , such as expert welding and fabrication.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increase customer satisfaction by providing high-quality services and timely communication.
- Consult with customers to assess needs and propose optimal solutions.
- Establish strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensure compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Contribute positively to the local community through involvement in various events or charitable organizations.
- Operate with safety and skill to avoid accidents and delays.
- Led strategic planning meetings to align team objectives with organizational goals.
Independent Contractor
Contracted With Ritchie Brothers/ Iron Planet
Northeast USA
02.2022 - 01.2025
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Travel frequently and extensively throughout the Northeast to onsite inspection locations.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Perform in depth inspections for a variety of clients on vehicles, equipment, battery and fueled machinery, manufacturing equipment, etc.
Service Manager
Pullens Truck/Service Center
Weedsport, NY
01.2018 - 01.2019
- Achieved positive customer experiences with proactive communication and follow-up.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Trained and guided team members for improved overall performance and morale.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Met with customers to discuss service needs and offer available solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Technician
Transportation Repair Services
North Syracuse, NY
01.2013 - 05.2015
- Analyzed technical documentation to support troubleshooting efforts.
- Conducted routine inspections to identify potential issues and prevent system failures.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Diagnosed system malfunctions for timely repairs and minimal downtime.
Education
North Syracuse Jr/Sr High School
North Syracuse, NYSkills
- Operations management
- Documentation and reporting
- Business planning
- Diagnostic and software testing/ electrical troubleshooting
- Fabrication and welding
- Diesel and gas engine repair
- Wheel and tire repair
- Property maintenance services
- Professional Inspection services
Timeline
Independent Contractor
Contracted With Ritchie Brothers/ Iron Planet
02.2022 - 01.2025
Service Manager
Pullens Truck/Service Center
01.2018 - 01.2019
Technician
Transportation Repair Services
01.2013 - 05.2015
Owner/Operator
Custom Diesel and Performance
01.2012 - Current
North Syracuse Jr/Sr High School