MICHAEL KHALIL

*Ability to build rapport and trust with grieving families while providing support and guidance

*Strong verbal and written communication skills to effectively convey information and provide clear explanations of funeral planning options

*Skilled in empathizing with individuals during challenging times, providing compassionate support while maintaining sensitivity to emotional needs

*Ensuring all aspects of funeral arrangements are meticulously planned and executed according to the family's wishes

*Understanding and respecting diverse cultural and religious practices related to funeral rites and customs

*Managing multiple tasks such as scheduling services, coordinating with vendors, and handling paperwork efficiently

* Working under pressure to meet deadlines while maintaining high standards of service

*Maintaining a calm and composed demeanor while adhering to ethical standards and legal requirements

*Proven track record of delivering exceptional customer service, ensuring all client needs are met with professionalism and empathy

*Proficient in recommending and suggesting products tailored to individual customer needs, considering cultural preferences and ensuring optimal satisfaction

*Proficiency in using management software and other relevant applications to streamline administrative tasks

*Strong ability to articulate detailed information clearly and effectively to customers, ensuring thorough understanding and informed decision-making

*Patient and attentive in addressing customer concerns and requirements, dedicated to achieving customer satisfaction through personalized service

*Versatile in working independently or collaboratively within teams, adaptable to diverse team dynamics and event requirements

*Maintain professionalism in all interactions, adept at handling difficult situations calmly and objectively without taking personal offense

*Committed to ethical practices, respecting customer privacy, and fostering positive relationships with colleagues to achieve collective goals

*Available to work weekends, holidays, and flexible hours as required, ensuring availability to meet customer needs during critical times

*Proven ability to effectively engage with individuals from diverse cultural backgrounds, demonstrating respect and adaptability

*Skilled in maintaining composure and professionalism in challenging interactions, maintaining focus on tasks and goals

*Experienced in working collaboratively with teams of varied cultural backgrounds, fostering inclusive and productive environments