Overview
Work History
Education
Accomplishments
Proficiencies
Timeline
Generic

Michael Kiel

Nashville,TN

Overview

7
7
years of professional experience

Work History

Sales Consultant

Tennessee Titans
03.2024 - Current
  • Generated over 14.5 million in premium and reserved PSL (Personal Seat Licensees) revenue
  • 600+ PSLs sold
  • Executed 332 in person sales presentation appointments averaging 4 appointments per day at the Titans House preview center
  • Work with current Tennessee Titans Season Ticket Members to ensure a smooth transition to the new Nissan Stadium
  • Strong emphasis on appointment setting, executing face-to-face sales presentations, and closing sales


Senior New Business Account Executive

Grand Rapids Griffins - AHL Affiliate of the Detroit Red Wings
06.2023 - 02.2024
  • Trained and mentored a team of 5 account representatives, improving team sales performance by 30%
  • Exceeded season ticket revenue goal by 20% for the 2023/2024 season
  • Held biweekly meetings with account executives to ensure team was on track to achieve yearly goal
  • Developed business to business referrals and leads through networking, cold calling, prospecting & other techniques

Senior Group Events Account Executive

Grand Rapids Griffins - AHL Affiliate of the Detroit Red Wings
06.2022 - 06.2023
  • Managed FSE reps on newly launched Business Edge season ticket program
  • Exceeded quarterly sales targets by 25% on average through strategic prospecting and personalized client solutions
  • Managed a book of business of 100+ business in the greater Grand Rapids area
  • Sold a full menu of ticket products including, but not limited to, full and partial season ticket packages, group tickets and hospitality packages

Group Events Account Representative

Grand Rapids Griffins - AHL Affiliate of the Detroit Red Wings
08.2021 - 06.2022
  • Achieved $300,000 in group sales revenue in first season which was 30% above goal
  • Managed a book of business of over 300 group accounts, along with 75+ season ticket holders and mini plan holders, ensuring top-tier service and client satisfaction.

Group Sales Associate

Kalamazoo Wings Hockey Club/Wings Event Center
04.2018 - 08.2021
    • Lead group sales efforts for the Kalamazoo Wings hockey team and a wide array of special events, including concerts and community experiences, driving attendance and engagement.
    • Successfully generated over $200,000 in new business revenue within the first three seasons, showcasing a proven ability to drive growth and exceed goals.
    • Provide personalized service to a diverse portfolio of 90+ group accounts, 130+ season ticket holders, and 50+ mini plan holders, ensuring exceptional client experiences and long-term retention.

Education

Making a Titan Management Training -

Tennessee Titans Leadership
Nashville, TN
12-2024

ECHL Ticket Sales Management University -

Atlanta
08.2021

Inspiration Sports Business Institute - Ticket/Group Sales Training

02.2019

Bachelor of Science - Sport Management Focus

Western Michigan University
Kalamazoo, MI
12.2017

Accomplishments

  • Awarded 2021/2022 AHL Group Sales Rookie of the Year
  • Set a Guinness World Record for The Largest Light Saber Battle for our Star Wars night group sales initiative
  • Nominated for 18/19 ECHL Rookie Sales Associate of the year

Proficiencies

Salesforce, Kore, Unify, Ring Central, Outlook, Slack, Teams/Dynamics, ZoomInfo, Channel 1

Timeline

Sales Consultant

Tennessee Titans
03.2024 - Current

Senior New Business Account Executive

Grand Rapids Griffins - AHL Affiliate of the Detroit Red Wings
06.2023 - 02.2024

Senior Group Events Account Executive

Grand Rapids Griffins - AHL Affiliate of the Detroit Red Wings
06.2022 - 06.2023

Group Events Account Representative

Grand Rapids Griffins - AHL Affiliate of the Detroit Red Wings
08.2021 - 06.2022

Group Sales Associate

Kalamazoo Wings Hockey Club/Wings Event Center
04.2018 - 08.2021

Bachelor of Science - Sport Management Focus

Western Michigan University

Making a Titan Management Training -

Tennessee Titans Leadership

ECHL Ticket Sales Management University -

Inspiration Sports Business Institute - Ticket/Group Sales Training

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Michael Kiel