Summary
Overview
Work History
Education
Skills
Timeline
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Michael Kim

Volo,IL

Summary

Experienced customer service professional and property management specialist with a proven track record of improving customer service operations and business processes for a Fortune 500 company. Specializing in continuous improvement, training, and metric reporting. Effective in enhancing the quality of operations by tracking trends, analyzing metrics, identifying root causes, and implementing corrective actions. Collaborative and proactive team leader. Selected to be part of a manager-led employee council aimed at fostering a positive work culture. Strong sales background, consistently driving team performance and exceeding targets. Skilled in strategic planning, relationship management, and sales tactics. Prioritizes team collaboration and adaptability to meet changing business needs. Known for reliability and consistently achieving results.

Overview

13
13
years of professional experience

Work History

Product Sales Team Lead

Vail Resorts Management Company
11.2019 - Current
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
  • Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.

Property Manager

Webster House Associates
11.2012 - 11.2024
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.

HUD Occupancy Specialist

Webster House Associates
11.2014 - 11.2024
  • Achieved timely lease renewals by proactively communicating with tenants about upcoming deadlines, ensuring continued high occupancy rates.
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods while maintaining high-quality standards for incoming tenants.
  • Fostered a welcoming environment for new tenants by conducting orientations and providing information on community resources and amenities.
  • Managed resident disputes professionally, mediating conflicts as needed to maintain a harmonious community atmosphere.
  • Provided support during audits, preparing necessary documentation and demonstrating adherence to relevant housing regulations.
  • Conducted regular inspections of property units, identifying maintenance needs and coordinating repairs to ensure safe living conditions for tenants.
  • Ensured compliance with housing regulations and policies through thorough review and verification of applicant documentation.
  • Enhanced community relations by organizing events and programs that fostered positive interactions between residents and management.
  • Reduced delinquency rates by facilitating payment plans for struggling tenants and providing financial counseling resources.
  • Supported management in maintaining a strong reputation for the property by adhering to ethical guidelines and demonstrating professionalism in all interactions with tenants.

Leasing Agent

American Realty Pros
05.2012 - 10.2012
  • Prepare and file all necessary leasing documents and contracts
  • Handled prospect communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.

Education

Business Communications

DePaul University
Chicago, IL

Certified Occupancy Specialist -

HUD
Chicago, IL
01.2024

Leadership Essentials Certification -

Vail Resorts Management Company
Wilmot, WI
01.2019

Skills

  • Service Excellence
  • Effective Communication
  • Problem-Solving Skills
  • Team Leadership
  • Financial Budgeting
  • Guest Relations Management
  • Effective Conflict Resolution
  • Detail-Oriented Mindset
  • Effective Listening
  • Flexible Problem Solving
  • Relationship Building
  • Dependable Professional Conduct

Timeline

Product Sales Team Lead

Vail Resorts Management Company
11.2019 - Current

HUD Occupancy Specialist

Webster House Associates
11.2014 - 11.2024

Property Manager

Webster House Associates
11.2012 - 11.2024

Leasing Agent

American Realty Pros
05.2012 - 10.2012

Certified Occupancy Specialist -

HUD

Leadership Essentials Certification -

Vail Resorts Management Company

Business Communications

DePaul University

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Michael Kim