Overview
Work History
Education
Websites
Timeline
Generic

MICHAEL KIM

Chicago,IL

Overview

12
12
years of professional experience

Work History

Chief Product Officer / Product Advisor

Aviary AI
Chicago, IL
09.2020 - Current
  • Company Overview: (formerly Cambio) (YC22)
  • Directed and led the product strategy and creation of a Generative AI SaaS Knowledge Base platform in close collaboration with key clients and investors. This platform now generates 30% of our primary revenue.
  • Researched and defined Ideal Customer Profile (ICP) and championed the Voice of Customer (VOC) in product development.
  • Enhanced and optimized the User Experience of the onboarding experience (taking into account KYC and Credit Score compliance and regulations).
  • Primary client lead for key clients / customers to establish product growth and innovation opportunities.
  • (formerly Cambio) (YC22)

Adjunct Professor - Kellogg MBA / Graduate Program

Northwestern University
Chicago, IL
09.2020 - Current
  • Course: Mindful Product Management (Segal Design Institute / McCormick School of Engineering / Kellogg School of Management)

Coach / Facilitator

SUPRA
Chicago, IL
01.2023 - Current
  • Company Overview: (Product Management Leaders Professional Network)
  • Coach product management leaders in career progression, product management excellence, leadership, and innovation.
  • (Product Management Leaders Professional Network)

Head of Product Management

Moonshot Innovation Outpost at PacteraEDGE
Chicago, IL
09.2020 - 09.2022
  • Grew portfolio of business/key client accounts in close collaboration with client delivery leads and sales in excess of $10M.
  • Directed the strategic discovery, user and market research, product design, development, and go to market of the world's first heavy industry forklift sharing marketplace for a multinational manufacturing leader in Germany reducing asset ROI realization for enterprise owners by 50%.
  • Managed and grew the Product Management team from 2 to 11 product managers and business analysts located in the US, Canada, and India.
  • Developed and established design thinking and agile best practices for the global consulting and delivery teams.
  • Strategized and pursued new lines of business in close collaboration with product, UX, design, engineering, marketing and sales.

Practice Lead - Digitalization

PacteraEDGE
Chicago, IL
02.2017 - 09.2020
  • Managed the digital transformation of a Fortune 100 transportation company's enterprise transportation management system; generated $4M of new business.
  • Spearheaded the customer discovery and creation of a mobile-centric, self-service SaaS portal / marketplace for a Fortune 50 logistics company's North American SMB community. This elevated the company's relevancy and reach in the SMB community of new customer segments resulting in increased revenue.
  • Partnered with sales, marketing, group leadership, and client success teams to discover and empathize with clients to identify, prioritize, and deliver digital transformation solutions / opportunities.
  • Led Cross-functional teams (researchers, designers, product, tech leads) to keep aligned to vision, scope, and deadlines.

Director of Product Management

SIM Partners
Chicago, IL
07.2014 - 01.2017
  • Utilizing user centric design principles, led the discovery and implementation (GTM) of major product changes required to address two new strategic business segments: the Professional Services and Healthcare markets. This increased revenue by $3M ARR, reduced cost of customer acquisition by 80%, and increased speed to market deployment by 95%.
  • Partnered with engineering, sales, marketing, and client success teams to discover and empathize with customers (VOC) to identify, prioritize (backlog), and deliver impactful features and innovative solutions.
  • Established and operationalized product management and agile best practices which increased team cohesion, faster delivery, and quicker response to customer feedback.
  • Formalized and presented a regular cadence of communications to internal and external stakeholders to establish product transparency and alignment.
  • Led and managed a team of 1 product manager, 1 data analyst, 2 sales engineers, and 1 scrum master.

Principal Product Manager - STARS Online

Cappex
Chicago, IL
03.2013 - 06.2014
  • Discovered and developed a new platform feature (SSO) that grew yearly revenue by $500K.
  • Managed key customer relationships to gather product fit feedback and discover new feature insights.
  • Established a customer-centric process to gather insights with the partnership of sales, marketing, and client success teams.
  • Principal product manager for a scrum team of 2 developers, 1 designer, 1 UX lead, 1 QA analyst.

Product Analyst/Product Manager

Sears Holdings
Chicago, IL

Digital Project / Product Manager

Leo Burnett / Arc Worldwide
Chicago, IL

Product Analyst

Orbitz
Chicago, IL

Education

Masters of Business Administration - undefined

Kellstadt Graduate School of Business

Bachelor of Arts - Computer Science and Communication Science

Case Western Reserve University

Websites

Timeline

Coach / Facilitator

SUPRA
01.2023 - Current

Chief Product Officer / Product Advisor

Aviary AI
09.2020 - Current

Adjunct Professor - Kellogg MBA / Graduate Program

Northwestern University
09.2020 - Current

Head of Product Management

Moonshot Innovation Outpost at PacteraEDGE
09.2020 - 09.2022

Practice Lead - Digitalization

PacteraEDGE
02.2017 - 09.2020

Director of Product Management

SIM Partners
07.2014 - 01.2017

Principal Product Manager - STARS Online

Cappex
03.2013 - 06.2014

Product Analyst/Product Manager

Sears Holdings

Digital Project / Product Manager

Leo Burnett / Arc Worldwide

Product Analyst

Orbitz

Masters of Business Administration - undefined

Kellstadt Graduate School of Business

Bachelor of Arts - Computer Science and Communication Science

Case Western Reserve University

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