Mike Kimball
Data Center Technician
Prineville,OR
Summary
Currently working as an IC1 for Milestone at Meta/ Facebook. Learning new and exciting aspects of the data center culture and life is intriguing and very enlightening.
Currently I supervise for a cleaning company and oversee 8 other employees and place orders as well as speak with administrators of the various locations including Crook County and city of Prineville to ensure the highest level of service for their locations.
Very adept at installing network components, adding new parts and configuring components. Sets up, troubleshoots and optimizes peripheral devices and other hardware in the data center setting.
Overview
13
13
years of professional experience
Work History
IC1
Milestone Technologies At Facebook
Prineville, OR
04.2023 - Current
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Implemented security measures to protect sensitive information stored within the data center environment.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Ran hardware diagnostics to detect and replace failing parts.
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Maintained positive working relationship with fellow staff and management.
- Received and prioritized support requests to maximize resource utilization.
Professional Cleaning Supervisor
Suds N' The Bucket
Prineville, OR
01.2022 - Current
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Coordinated with other departments regarding special events or projects requiring additional cleaning services.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Maintained records of completed tasks including work orders and time sheets.
- Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
- Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Provided assistance during emergency situations such as floods or fires when necessary.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Prepared work schedules for associates to promote proper staffing levels.
Technical Support Specialist: Apple Products
TRG/ IBEX
Bend, Oregon
08.2011 - 05.2020
- Provided technical support to customers on Apple products.
- Analyzed customer inquiries and responded with timely solutions in a professional manner.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
- Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
- Provided remote assistance using remote access tools such as TeamViewer and LogMeIn.
- Assisted customers over the phone and via email by providing accurate information regarding Apple products.
- Performed system updates for operating systems, software applications, security patches.
- Configured network settings on Apple devices according to user requirements.
- Maintained records of customer interactions and transactions within the database systems.
- Provided advice on best practices for optimal use of Apple products.
- Educated customers on product features and usage instructions.
- Adhered to all company policies when dealing with customer inquiries.
- Documented resolutions into knowledge base for future reference by other team members.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained positive working relationship with fellow staff and management.
Data Center Logistics
TEKsystems
Prineville Oregon
01.2017
- Organized and managed the inventory of all incoming and outgoing shipments.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Utilized software programs to track shipments from origin to destination.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Identified areas for improvement within the logistics department and recommended solutions.
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Scheduled material deliveries, equipment repair and shipment transportation.
Education
GED -
State of Oregon/ Central Oregon Community College
Art Instruction Schools -
Central Oregon Community College - CIS: General Studies
Network Pro Certification 901 and 902 -
http://wwwnew.testout.com/certification/pro-exams/network-pro
Skills
- Customer Service
- Attention to Detail
- Problem Identification and Resolution
- Self-Directed
- Computer Skills
- Team Management and team building
- Flexible and Adaptable
- Supervision and leadership
- Critical Thinking
- Operations Management
- Process Improvement
- Multitasking
- Inventory Control
- Staff Management
- Training and mentoring
- Process Monitoring and Improvement
- Complex Problem-Solving
- Policy Enforcement
- Troubleshooting, diagnosis, and repair of server hardware
Personal Information
Title: Technical Support Specialist: Help-Desk and more.
References
Personal and Professional - Available upon request.
Timeline
IC1
Milestone Technologies At Facebook
04.2023 - Current
Professional Cleaning Supervisor
Suds N' The Bucket
01.2022 - Current
Data Center Logistics
TEKsystems
01.2017
Technical Support Specialist: Apple Products
TRG/ IBEX
08.2011 - 05.2020
GED -
State of Oregon/ Central Oregon Community College
Art Instruction Schools -
Central Oregon Community College - CIS: General Studies
Network Pro Certification 901 and 902 -
http://wwwnew.testout.com/certification/pro-exams/network-pro