Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Analyst
Partnership Employment
09.2014 - Current
Identified and resolved problems through root cause analysis and research.
Generated reports detailing findings and recommendations.
Collected, arranged, and input information into database system.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Gathered, organized and input information into digital database.
Queried databases for information needed for report processing.
Maintained database systems to track and analyze operational data.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cultivated relationships with industry leaders and within company to share tips and information.
Optimized core processes to improve business performance and operational agility.
Master Data Management
SNI Companies
06.2021 - 12.2022
Compiled, cleaned and manipulated data for proper handling.
Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
Business Analyst
Brooksource Consulting, CONTRACTOR, INFORMATION TECHNOLOGY
02.2016 - 12.2017
Developed customized reports, summarizing and presenting data in visually appealing format.
Generated ad-hoc reports to evaluate specific business requirements.
Surveyed clients to ascertain requirements and expectations for product.
Identified patterns and trends in large data sets and provided actionable insights.
Team Leader
Research Now
04.2006 - 05.2013
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Worked with team to identify areas of improvement and devised solutions based on findings.
Built strong relationships with customers through positive attitude and attentive response.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Generated reports detailing findings and recommendations.
Acted as International Operations Facilitator for the London Office being sensitive to both domestic and international variables in regional codes, languages, customs, and privacy laws allowing the most outreaches as possible based on individual country guidelines
Generated and complied reports using SQL to obtain data based on attribute requirements (geological, ethic, interest etc.) provided by project managers to reach those specific groups of panel members
Produced and evaluated SQL reports to confirm the number of panel members available based on attribute information to guarantee the largest number of outreaches possible to reach the clients requirements for a specific campaign
Education
Associates in Network Administration & Support - Network And System Administration
Curriculum Development Specialist at Youth Training and Employment Partnership Programme (YTEPP)Curriculum Development Specialist at Youth Training and Employment Partnership Programme (YTEPP)
In-Work Support Consultant at WISE Employment - Disability Employment & In Work SupportIn-Work Support Consultant at WISE Employment - Disability Employment & In Work Support