Michael King
Talladega,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Director of Operations
Allen Architectural Metals
08.2015 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner/Operator
USA Roofing
01.2010 - 08.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Territory Sales Manager
Waste Managment
02.1998 - 08.2015
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Developed and monitored sales representative goals and performance to drive territory goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor of Science - Business Management
Gadsden State Community College
Gadsden, AL05.1998
Associate of Applied Science - Pattern Making Technology
Ayers Career College
Anniston, AL08.1994
High School Diploma -
Walter Wellborn Highschool
Anniston, AL05.1992
Skills
- Strategic Planning
- Strategic Planning and Execution
- Business Management
- Customer Service Management
- Revenue Generation
- Customer Retention
- Teamwork and Collaboration
- Sales Strategies
- Customer Service
- Direct Sales
- Records Organization and Management
- Needs Assessment
Timeline
Director of Operations
Allen Architectural Metals
08.2015 - Current
Owner/Operator
USA Roofing
01.2010 - 08.2015
Territory Sales Manager
Waste Managment
02.1998 - 08.2015
Bachelor of Science - Business Management
Gadsden State Community College
Associate of Applied Science - Pattern Making Technology
Ayers Career College
High School Diploma -
Walter Wellborn Highschool
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