Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

MICHAEL KING

DEPTFORD,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Competitive Territory Business Manager with 12 years of successfully growing business within territory while servicing current and future accounts to improve performance. Reaches and exceeds sales and activity targets by actively presenting business value to stakeholders. Builds and maintains positive working relationships with customers and works to improve key business metrics.

Overview

22
22
years of professional experience

Work History

Regional Business Manager

LifeBrite Laboratories
10.2015 - 09.2023
  • Supervised all laboratory business operations in a multi-state area with current annual revenues for territory exceeding $1M per year with 36 accounts and approximately 12,000 specimens processed annually
  • Ranked #1 in both sales and revenue volume for three consecutive years with account retention at the highest levels
  • Educated, instructed, and upsold all assigned and newly generated accounts in an assigned territory
  • Maintained continuous presence in accounts, both potential and signed by providing overwhelming customer service and alignment with customer needs
  • Hired and managed multiple employees across multiple offices in the territory
  • Prospected, closed, and managed new accounts to the current book of business while continuing to manage existing
  • Co-developed, wrote, implemented, and enforced new SOPs, protocols, and procedural guidelines
  • Utilized various software, such as Salesforce, Office365, internal web portals, and proprietary systems.

Account Executive & Field Operations Manager

Calloway Labs
02.2011 - 10.2015
  • Called on targeted physicians, clinics, hospitals, and other referral sources within an assigned regional territory
  • Marketed and promoted a prescription drug monitoring service to medical providers that focused on pain management, substance abuse, and mental health drug monitoring, using UDS and oral fluid screening
  • Supervised 13 Field Service Representatives throughout the state of WV, which included annual performance reviews, corrective action plans, payroll, scheduling, hiring, interviewing, and training functions
  • Increased the WV market volume by over 100% in 2 years by relationship building, training, and product utilization, upselling existing business with new products, and expanding current product execution
  • Performed frequent on-site visits to 40 accounts throughout WV, ensuring excellent customer service and account retention.

Field Operations Manager

Sears Home Services
05.2005 - 02.2011
  • Recruited, hired, and supervised 25 In-home service technicians in WV, OH, and KY who performed approximately 25,000 customer interactions per year, managing productivity and financial performance metrics
  • Managed all service aspects of the territory including fleet management, parts inventory, OSHA and safety compliance, staffing, and route management
  • Partnered with 3rd party vendors and retailers (Whirlpool, GE, Home Warranty, Lowes, Home Depot) to drive increased service volume and ensure current service levels and contracts were being met
  • Collaborated with seven full-line Sears stores and management teams, ensuring satisfactory service requirements
  • Spent the majority of time in the field either with technicians or in various retail locations focused on serving, developing, and communicating the goals and objectives of the organization.

Assistant Store Manager

Walmart Stores
Heath, OH
10.2001 - 05.2005
  • Responsible for multiple assigned departments within a supercenter with sales exceeding 100 million for the store.
  • Managed approximately 100 hourly employees and was accountable in actively hiring, training and developing these individuals.
  • Worked on specialized project assignments such as remodel projects and inventory assignments at neighboring stores.

Education

Bachelor of Business Administration (Cum Laude) -

Ohio Dominican University

Associate of Arts & Science: Business Administration & Management -

West Virginia State University

Skills

  • Marketing Strategy
  • Interpersonal Skills
  • Industry Knowledge
  • Project Management
  • Conflict Resolution
  • Product Knowledge

Timeline

Regional Business Manager

LifeBrite Laboratories
10.2015 - 09.2023

Account Executive & Field Operations Manager

Calloway Labs
02.2011 - 10.2015

Field Operations Manager

Sears Home Services
05.2005 - 02.2011

Assistant Store Manager

Walmart Stores
10.2001 - 05.2005

Bachelor of Business Administration (Cum Laude) -

Ohio Dominican University

Associate of Arts & Science: Business Administration & Management -

West Virginia State University

Similar Profiles

CREATE PROFILE
MICHAEL KING