Computer Literacy
Michael King
Hybrid Remote/Field Service Technician
Riveville,TN
Summary
Experienced IT Technical Support Specialist known for improving network connectivity and reducing support tickets through proactive maintenance strategies. Skilled in hardware repair and providing exceptional customer service. Also, a friendly Help Desk Technician with five years of experience in swiftly resolving technical issues and exceeding client expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
NTT DATA Services
10.2022 - Current
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined help desk operations by implementing an effective ticket management system.
Loader and Unloader
Rural King
01.2019 - 03.2022
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
Cashier Assistant Manager
Lowes Home Improvment
08.2016 - 11.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Quickly and accurately counted drawers at start and end of each shift.
Grill Cook
McDonald's
05.2016 - 08.2016
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Stored and handled goods correctly to maintain freshness and condition.
- Verified order accuracy and quality ahead of service to maintain standards.
- Distributed food to team members with efficiency in high-volume environment.
IT Technical Support Specialist
McMinn County Living Heritage Museum
04.2015 - 04.2016
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and desktops.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
Education
High School Diploma -
Meigs County High School
Decatur, TN 05.2001 -
Associate of Science - Computer Electronics
Tennessee College of Applied Technology
Athens, TN 05.2001 -
Skills
Incident Reporting
Network Connectivity
Hardware Repair
Remote Support
Customer Service
Microsoft Outlook
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Endorsements in software development and mobile applications.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Software
Cybersecurity
Certification
Certified Fiber Optic technician, Tennessee College of Applied Technology - 2 Years
Interests
Learning languages - Japanese
Volunteering
Bakeing
Timeline
IT Help Desk Technician
NTT DATA Services
10.2022 - Current
Loader and Unloader
Rural King
01.2019 - 03.2022
Cashier Assistant Manager
Lowes Home Improvment
08.2016 - 11.2019
Grill Cook
McDonald's
05.2016 - 08.2016
IT Technical Support Specialist
McMinn County Living Heritage Museum
04.2015 - 04.2016
Certified Fiber Optic technician, Tennessee College of Applied Technology - 2 Years
10-2014
High School Diploma -
Meigs County High School
05.2001 -
Associate of Science - Computer Electronics
Tennessee College of Applied Technology
05.2001 -