Michael Kinsella
Del City,Oklahoma
Summary
Proven professional with a background in military and civilian roles, notably as a Military Police Officer with the United States Air Force. Excelled in crisis management and surveillance, significantly enhancing safety and security. Demonstrates exceptional multi-tasking abilities and sound judgment, leading to improved efficiency and customer satisfaction across various positions.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
Advanced Call Center Technologies LLC
09.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Built and established relationships with clientele to improve future business opportunities.
Delivery Driver
PJ's Flowers and Gifts
06.2021 - 08.2024
- Delivered flower arrangements to customer homes and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Military Police Officer
United States Air Force
03.2012 - 11.2020
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Prevents unauthorized theft/destruction/loss of $6 Billion of US Air Force assets, utilizing CCTV.
- Simultaneously monitors CCTV and motion/microwave/infrared alarms systems.
- Dispatches patrols and provides command and control to security incidents, alarms and deviations.
- Prepares situation reports, annotating information regarding incidents and alarm activations.
Evening Manager
Desert Ice Castle
03.2011 - 02.2012
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Strategically allocated resources to maximize profits while maintaining exceptional service levels during evening hours.
- Provided excellent customer service, leading by example for team members to follow.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
Education
Associate of Applied Science - Business
Rose State College
Oklahoma City, OK06.2023
Skills
- Multi-Tasking
- Surveillance
- Closed-Circuit Television (CCTV)
- Sound Judgment
- Attention to Detail
- Report Writing
- Analyzing Situations
- Use of Force
- Conflict de-escalation
- Crisis Management
- Cybersecurity awareness
- Surveillance monitoring
Timeline
Financial Services Representative
Advanced Call Center Technologies LLC
09.2024 - Current
Delivery Driver
PJ's Flowers and Gifts
06.2021 - 08.2024
Military Police Officer
United States Air Force
03.2012 - 11.2020
Evening Manager
Desert Ice Castle
03.2011 - 02.2012
Associate of Applied Science - Business
Rose State College
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