Summary
Overview
Work History
Education
Skills
Timeline

Michael Kirkendall

Bakersfield,CA

Summary

Seasoned Store Manager, polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

9
9
years of professional experience

Work History

Store Manager

Keyless Shop
01.2018 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted customers with any key needs.
  • Used various technological interfaces and procedures to successfully program keys and fobs.
  • Created, maintained, and organized system for receiving, purchasing, and fulfilling customers special orders.
  • Met company goals, and doubled sales

Volunteer

Nabors
04.2015 - 04.2015
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Event set up

Education

High School Diploma -

Valley Oaks, Bakersfield
05.2017


  • Honor Roll fall semester 2016
  • Awarded Citizenship Award
  • Relevant Coursework: keyboarding class, career education
  • Professional Development: required monthly tasks that encourage personal growth, e.g volunteering at Nabors Drilling ALS fundraiser
  • 4.0 GPA
  • Extracurricular Activities: photography, yearbook, pottery

Skills

  • Risk Management
  • Multitasking and Organization
  • Database Management
  • Problem-Solving
  • Customer Service
  • POS Systems & Money Handling
  • Employee Training
  • Opening and Closing Procedures
  • Outstanding Communication Skills
  • Strategic Thinker
  • Bank and Safe Deposits
  • Conflict Resolution
  • Analytical and Critical Thinking
  • Self-Directed
  • Flexible and Adaptable
  • Calm Under Pressure
  • Team Management
  • Microsoft Word
  • Excel

Timeline

Store Manager - Keyless Shop
01.2018 - Current
Volunteer - Nabors
04.2015 - 04.2015
Valley Oaks - High School Diploma,

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Michael Kirkendall