Michael Kitzmiler
Cumberland,MD
Summary
Dynamic operations manager with expertise in team leadership, inventory management, and customer service. Proven track record in process improvement and employee training, enhancing operational efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager/Operations Manager
Tractor Supply Company
LaVale, MD
11.2021 - Current
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Assisted in training and mentoring new team members for optimal performance.
- Coordinated inventory management to maintain stock levels and product availability.
- Implemented visual merchandising strategies to enhance product presentation in-store.
- Oversaw cash handling processes to ensure accuracy and compliance with policies.
- Facilitated effective communication between staff and upper management for seamless operations.
- Enforced safety standards and procedures to maintain a secure shopping environment.
Operations Manager
84 Lumber
LaVale , MD
08.2015 - 11.2021
- Managed daily operations of lumber yard and warehouse activities.
- Oversaw inventory management and ensured stock availability for customer orders.
- Coordinated logistics for material delivery to job sites and customer locations.
- Trained staff on safety protocols and operational procedures in the workplace.
- Implemented process improvements to enhance workflow efficiency within the team.
- Collaborated with sales teams to align operational capabilities with customer needs.
- Maintained compliance with safety regulations and quality standards in operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Store Manager
CVScaremark
Moorefield, West Virginia
05.2010 - 03.2015
- Managed daily operations to ensure smooth store functionality.
- Trained and developed team members on customer service standards.
- Oversaw inventory management and restocking processes regularly.
- Implemented store policies to enhance compliance and safety protocols.
- Handled customer inquiries and resolved complaints effectively.
- Conducted performance evaluations to assess staff development needs.
- Coordinated promotional activities to boost product visibility in-store.
- Analyzed sales trends to optimize product placement and merchandising strategies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Sales Manager
Timbrook Chevrolet
Keyser, West Virginia
07.2006 - 04.2010
- Developed sales strategies to enhance market penetration and customer engagement.
- Managed a team of sales representatives to achieve company targets.
- Trained staff on product knowledge and effective sales techniques.
- Collaborated with marketing to align promotional strategies with sales goals.
- Analyzed sales data to drive informed decision-making for product offerings.
- Built strong relationships with clients to foster loyalty and repeat business.
Owner
Western Maryland Wireless
LaVale , MD
02.2000 - 10.2006
- Managed daily operations of wireless service company to ensure smooth functionality.
- Oversaw employee training programs to enhance team skills and performance.
- Developed marketing strategies to promote wireless services in local communities.
- Coordinated customer service initiatives to improve client satisfaction and retention.
- Implemented inventory management systems for efficient stock tracking and control.
- Established vendor relationships to secure competitive pricing and reliable supplies.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
Education
Bachelor of Science - Business Management
Frostburg State University
Frostburg, MD05-1997
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Customer service
- Employee training
- Supply chain coordination
- Team leadership
- Process improvement
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Performance evaluation
- Cash auditing
- Inventory counting
- New hire training
- Sales strategies
- Stock management
References
References available upon request.
Timeline
Assistant Store Manager/Operations Manager
Tractor Supply Company
11.2021 - Current
Operations Manager
84 Lumber
08.2015 - 11.2021
Store Manager
CVScaremark
05.2010 - 03.2015
Sales Manager
Timbrook Chevrolet
07.2006 - 04.2010
Owner
Western Maryland Wireless
02.2000 - 10.2006
Bachelor of Science - Business Management
Frostburg State University