Michael K. Lankford
Oklahoma City
Summary
Experienced professional leader driving operational excellence and strategic growth. Demonstrated success in fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Braums Restaurant
01.2016 - Current
- Oversee daily operations related to food service, grocery and restaurant sales in store and building a culture that helps the store produce results and be successful
- Manage all aspects of product quality, guest experience and speed of service
- Monitor inventory to maintain efficient supply levels and maintain our grocery department
- Ensure all policies and procedures are being administered and followed
- Responsible for hiring, training and coaching managers and staff
- Responsible for meeting shrink and safety plans and inventory control
- Utilizes inventory management software for inventory control and other functions
- Proficient in Microsoft office and cash register functions
- Excellent customer service and employee relations skills
- Responsible for multiple weekly reports in which I have to present to my team on a weekly basis
- Responsible for analyzing shrink and safety trends in order to keep my store in-line with monthly and yearly goals
- Scheduling and Payroll input for all employees along with coaching and disciplinary actions for employees
- Responsible for any maintenance issues that arise and getting them called in to maintenance department
- Full time salaried position working 45+ hours per week
Operations Manager
Loves Travel Stops
01.2013 - 01.2016
- Lead and direct the daily activities within the store
- Ensure all policies and procedures are being administered and followed
- Maintain compliance with company regulations and government guidelines
- Ensure store is in compliance with all inventory management tools to guarantee appropriate levels of in-stock
- Responsible for weekly controlled counts to ensure inventory accuracy
- Responsible for weekly merchandise orders to restock store
- Meet and exceed the financial plan including achieving sales, controlling expenses, and achieving net income budgeted
- Develop and foster the talents and goals of associates and department manager
- Responsible for driving all sales, task and services functions within the store
- Responsible for merchandising and presentation of store
- Responsible for meeting shrink and safety plans and inventory control
- Utilizes DAX for inventory control and other functions
- Proficient in Microsoft office and cash register functions
- Excellent customer service and employee relations skills
- Responsible for multiple weekly reports in which I have to present to my team on a weekly basis
- Responsible for analyzing shrink and safety trends in order to keep my store in-line with monthly and yearly goals
- Full time salaried position working 48 hours per week
Presentation Manager
PetSmart
01.2008 - 01.2013
- Lead and direct the daily activities within the store
- Ensure all policies and procedures are being administered and followed
- Maintain compliance with company regulations and government guidelines
- Ensure store is in compliance with all inventory management tools to guarantee appropriate levels of in-stock
- Meet and exceed the financial plan including achieving sales, controlling expenses, and achieving net income budgeted
- Develop and foster the talents and goals of associates and department manager
- Manage one Department Manager and 20 hourly associates
- Responsible for driving all sales, task and services functions within the store
- Responsible for merchandising and presentation of store
- Responsible for meeting shrink and safety plans and inventory control
- Utilizes SAP for inventory control and other functions
- Proficient in Microsoft office and cash register functions
- Excellent customer service and employee relations skills
- Responsible for multiple weekly reports in which I have to present to my team on a weekly basis
- Responsible for analyzing shrink and safety trends in order to keep my store in-line with monthly and yearly goals
- I also am in charge of the shrink and safety program within our store
- This includes monthly meetings and direction and follow up with 6 associates on my team
- Experienced in forklift and pallet jack operations
- Full time management position working 45 hours per week
Pet Products Manager
Petsmart
01.2006 - 01.2008
- Lead and direct the daily activities within the store
- Ensure all policies and procedures are being administered and followed
- Maintain compliance with company regulations and government guidelines
- Meet and exceed the financial plan including achieving sales, controlling expenses, and achieving net income budgeted
- Receive and process all incoming deliveries and stock to sales floor
- Utilize SAP for inventory control and other functions
- Manage freight flow from warehouse and maintain a clean and organized receiving area
- Responsible for driving all sales, task and services within the store
- Utilize forklift and pallet jack for movement of pallets and freight
- Full time management position working 45 hours per week
Education
Associates Degree - Municipal Fire Protection
Oklahoma State University-Oklahoma City
05.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
General Manager
Braums Restaurant
01.2016 - Current
Operations Manager
Loves Travel Stops
01.2013 - 01.2016
Presentation Manager
PetSmart
01.2008 - 01.2013
Pet Products Manager
Petsmart
01.2006 - 01.2008
Associates Degree - Municipal Fire Protection
Oklahoma State University-Oklahoma City
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