Michael Kleemann
Live Chat Agent/Writing Content
Tacoma,WA
Summary
Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes. Possesses valid driver's license and clean driving record. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Courier Contractor
Express North America
Fife, WA
01.2018 - 01.2024
- Loaded and unloaded cargo from vehicles manually or with equipment such as dollies, pallet jacks, and forklifts.
- Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
- Verified the contents of inventory loads against shipping papers.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Provided excellent customer service by answering questions regarding deliveries or pickups.
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Performed pre-trip inspection on truck prior to departing each day ensuring it was safe to operate on the roadways.
- Ensured proper loading techniques were used to secure freight safely during transport.
- Reviewed orders prior to delivery and loaded trucks accordingly to ensure safe transportation of products .
- Reported delays due to weather conditions or heavy traffic delays encountered during scheduled runs.
- Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
- Conducted daily inspections of vehicle fluid levels including oil, coolant level, tire pressure, brakes and lights before leaving warehouse premises.
- Coordinated parcel delivery using strong time management skills.
- Checked and secured package loads before deliveries.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Quickly responded to customer inquiries to improve business relationships.
- Picked up medical specimens from local care providers for delivery to laboratory.
Roofing Contractor
Self Employed Services
Tacoma, WA
01.2007 - 01.2018
- Inspected roofing materials for defects and damages.
- Assisted in the preparation of cost estimates for roofing projects.
- Ensured that all safety protocols were followed during roofing operations.
- Installed asphalt shingles, metal roofs, and other types of roofing products.
- Conducted regular maintenance checks on existing roofs to identify any potential problems or hazards.
- Repaired damaged roofs using appropriate tools and techniques.
- Cut and shaped roofing material to fit specific areas of the roof structure.
- Operated power tools such as saws, drills, and nail guns safely and efficiently.
- Provided technical guidance to junior staff members regarding proper installation methods of various roof components.
- Removed old roof coverings prior to installation of new ones.
- Checked slopes of decks for proper drainage before laying down underlayment or other materials.
- Verified measurements with a tape measure before cutting materials to size.
- Applied waterproof coatings to ensure long-term protection from water damage.
- Installed flashings around chimneys, skylights, dormers, ridges, valleys, walls, vents and other protrusions in order to prevent water leakage into the building's interior space.
- Sealed exposed nails with caulking or sealant after completing work on each section of the roof.
- Cleaned up debris from job sites daily upon completion of each project.
- Communicated regularly with clients about progress updates throughout the duration of each project.
- Maintained accurate records related to job costs and labor hours spent on each project.
- Maintained change order status log, informing accounts receivable of pending and approved change orders.
- Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
- Selected necessary materials and calculated dimensions to develop plan appropriate to specifications.
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
- Followed manufacturer specifications to remove old roofing materials and install new roofs.
- Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.
- Maintained knowledge of single ply and built-up service and repair.
- Participated in all phases and types of commercial roofing.
Education
Some College (No Degree) - Business
Olympic College
Bremerton, WASkills
- Route Planning
- Vehicle Maintenance
- GPS Navigation
- Deadline-Oriented
- Punctuality
- Attention to Detail
- GPS Systems
- Logistics and Transportation
- Coordinating Efficient Routes
- Delivering Time-Sensitive Specimens
- Smartphone Usage
- Delivery and Pickup
- Schedule Adherence
- Working Independently
- Package Delivery and Pick-Up
- Problem-Solving
- HIPAA Compliance
- Time Management
- Valid Driver's License
- Vehicle Inspections
Affiliations
- Family time is most important
- Running businesses
- Outdoor fun with family and friends
Certification
- HIPPA certified
- TSA certified
References
References available upon request.
Timeline
Courier Contractor
Express North America
01.2018 - 01.2024
Roofing Contractor
Self Employed Services
01.2007 - 01.2018
Some College (No Degree) - Business
Olympic College