MICHAEL KLEVING
Tucson,AZ
Summary
Dynamic Compliance Officer with a proven track record at the Arizona Department of Health Services, adept at regulatory oversight and risk mitigation. Skilled in analytical data evaluation and conflict resolution, I implemented strategies that significantly improved compliance outcomes while fostering collaboration across agencies. Detail-oriented and adaptable, I excel in high-pressure environments.
Knowledgeable administrator with solid foundation in regulatory compliance and risk management. Demonstrated ability to implement effective compliance programs and policies. Proven track record of leveraging analytical and problem-solving skills to ensure adherence to legal and regulatory requirements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Compliance Officer
Arizona Department of Health Services, ADHS
Tucson, AZ
05.2022 - Current
- Directed regulatory oversight of assisted living facilities, ensuring alignment with Arizona statutes, and administrative code.
- Led complex inspections and investigations, evaluating operational systems, clinical practices, staffing models, and quality assurance programs.
- Interpreted and applied regulatory frameworks to guide enforcement decisions, risk mitigation strategies, and corrective action planning.
- Served as a strategic liaison between state leadership and facility administrators, providing executive-level guidance on compliance trends, policy changes, and operational improvement.
- Analyzed systemic compliance data to identify patterns of risk and implemented proactive strategies that reduced repeat deficiencies and improved statewide regulatory outcomes.
- Managed competing priorities across a high-volume caseload while maintaining timeliness, accuracy, and stakeholder engagement.
- Contributed to policy development and rule implementation initiatives supporting agency-wide quality improvement and public health objectives.
- Strengthened cross-functional collaboration with legal, licensing, and quality management teams to ensure consistent enforcement and regulatory integrity.
Investigative Case Manager
Arizona Department Of Child Safety
Tucson, AZ
11.2019 - Current
- Addressed and resolved more than 150 allegations of child abuse and neglect to ensure child safety and welfare.
- Expanded active case load intake while enhancing case resolution efficiency.
- Evaluated risk and safety measures to identify current or potential hazards.
- Facilitated collaboration among family members and community partners to identify essential supports and resources for children's safe home retention.
- Facilitated child removal and placement processes to ensure minimal disruption and promote well-being.
- Demonstrated accountability in documenting client activity to uphold accuracy and consistency.
- Drafted and submitted petitions while compiling comprehensive court reports to support case progression.
Senior Investigator
Inter-State Investigative Services
Tucson, AZ
03.2006 - 11.2019
- Managed and coordinated methodical investigations to ensure accuracy and thoroughness in criminal and civil matters at various jurisdictional levels.
- Executed meticulous documentation of interviews and investigative findings to ensure accuracy and reliability.
- Produced thorough analytical reports, meticulously designed to meet discovery requirements and uphold judicial examination.
- Assessed and confirmed admissibility of evidence while safeguarding data integrity for judicial hearings.
- Oversaw meticulous documentation handling and storage of evidentiary materials.
- Collaborated with federal agencies, including FBI, DEA and ATF
- Engaged with subjects and witnesses to extract pertinent details relevant to ongoing criminal cases.
- Facilitated in-depth interviews with various stakeholders, including employers and families, to document essential investigative findings.
- Maintained up-to-date knowledge of agency and state policies, rules, regulations, and statutes, resulting in informed decision-making. Resolved employee complaints through impartial investigations, enhancing workplace trust and morale. Achieved positive outcomes by addressing issues promptly and effectively.
- Directed recruitment, training, and career advancement strategies for a team of seven employees to enhance workforce capabilities.
- Crafted detailed project timelines and effectively communicated deadlines to ensure adherence to schedules.
- Crafted and enforced company-wide policies and standards to streamline investigative procedures.
- Developed and delivered comprehensive training programs to enhance team proficiency in current investigative techniques and policies.
- Implemented rigorous quality control measures to minimize downtime and optimize revenue outcomes.
- Acquired and implemented new skills in daily tasks to drive productivity improvements.
- Executed cost-saving initiatives that reduced overhead by $15,000 annually.
- Spearheaded development, coordination, and implementation of company model for market expansion.
- Achieved client acquisition through proactive outreach. Enhanced customer satisfaction by delivering superior service. Streamlined communication and coordination processes to improve operational efficiency.
- Facilitated effective communication with clients to enhance project completion efficiency and effectiveness.
- Analyzed conflicts and crafted solutions to foster collaboration and achieve consensus between parties.
Field Artillery Cannoneer
Arizona Army National Guard
Tucson, AZ
05.1999 - 04.2007
- Executed responsibilities as a non-commissioned officer while holding secret clearance, safeguarding classified materials and operations.
- Established 155mm towed howitzer system to enhance indirect and direct fire support capabilities.
- Performed comprehensive monthly inspections and addressed basic repair needs to maintain operational excellence.
- Updated and managed fire capability charts and situational maps to enhance operational awareness.
- Executed operation and driving of heavy and light wheeled trucks and tracked vehicles.
- Executed operations in low-visibility environments utilizing infrared and starlight-enhancing night vision devices.
- Conducted field reconnaissance operations to enhance situational awareness and support intelligence efforts.
- Facilitated secure operations for U.S. Central Command (Forward), U.S. Special Operations Command Central (Forward), and U.S. Army Central Command (Forward) through effective personal and facility security measures. Streamlined access control to secure compartmentalized information facility (SCIF), enhancing operational security. Coordinated transportation and access for classified materials for Iraqi Survey Group, contributing to theater operational security.
- Collaborated with U.S. Customs and Immigration Services to strengthen border security measures and operational efficiency.
- Facilitated evacuation efforts and ensured security for Show Low during Rodeo-Chediski fire response.
Education
Bachelor of Science - Ecology And Evolutionary Biology
University of Arizona
Tucson, AZ2007
Skills
- Customer Service
- Organization and Time management
- Working knowledge of Salesforce application
- Conflict deescalation and resolution
- Collaboration with government and private agencies
- Excellent verbal and written communication
- Proficient in high-pressure environments
Accomplishments
- Current Level 1 Fingerprint Clearance Card
- Secret level clearance 1997 - 2007
- Supervised team of seven staff members
- Collaborated with team members in the development of a business growth campaign
- Employee of the Month, March 2024
- Army Achievement Medal for deployment performance
- Army Reserve Component Achievement Medal
- Department of the Army Commendation "Best Military Unit
- Letters of recognition and commendation upon request
Affiliations
National Association of Legal Investigators 2018, 2019
- Association of Certified Fraud Examiners, 2011, 2012
- Company representative to the Pima County Bar Association, Arizona Paralegal Association, Arizona Association of Licensed Private Investigators 2014-2019
- Guest speaker National Association for Legal Secretaries, 2012, 2018, 2019
Certification
- Level 1 Fingerprint Clearance
- Concealed Weapons Permit
- Arizona Licensed Private Investigator, License 1549590
- Licensed Notary Public
Timeline
Compliance Officer
Arizona Department of Health Services, ADHS
05.2022 - Current
Investigative Case Manager
Arizona Department Of Child Safety
11.2019 - Current
Senior Investigator
Inter-State Investigative Services
03.2006 - 11.2019
Field Artillery Cannoneer
Arizona Army National Guard
05.1999 - 04.2007
Bachelor of Science - Ecology And Evolutionary Biology
University of Arizona
Continuing Education
- SL II Leadership Training
- Internet Safety and Sex Trafficking
- Cybersecurity
- Opioid abuse and prescription drug safety
- Reid Technique of Investigative Interviewing and Advanced Interrogation
- Crime Scene Management
- Forensics
- Ballistics
- Fingerprint Analysis
- Continuous work and performance related ongoing eduction
Hobbies and Volunteer Work
In my off time I enjoy outdoor adventures, exercising and cooking. I strive to give back to my community by donating blood, organizing food drives, children's clothing drives, Christmas toy drives to support underserved communities.