Michael Klosterhoff
Wentzville,MO
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
35
35
years of professional experience
Work History
Department Supervisor Pro Services
The Home Depot Inc
08.2022 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of 25 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Lowes Home Improvment
01.2015 - 08.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Assistant Store Manager
Walmart Stores,INC
08.1988 - 01.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
St. Thomas Aquinas Mercy
Florissant, MO05.1989
Skills
- Growth Planning
- POS Systems Operations
- Inventory Management
- Customer Relations
- Sales Growth
- Process and Procedure Development
Timeline
Department Supervisor Pro Services
The Home Depot Inc
08.2022 - Current
Assistant Store Manager
Lowes Home Improvment
01.2015 - 08.2022
Assistant Store Manager
Walmart Stores,INC
08.1988 - 01.2015
High School Diploma -
St. Thomas Aquinas Mercy
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Jalen StantonJalen Stanton
Customer Service Associate at The Home Depot IncCustomer Service Associate at The Home Depot Inc
Biniam TsegaiBiniam Tsegai
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Haley SmithHaley Smith
GWA - Replenishment at The Home Depot IncGWA - Replenishment at The Home Depot Inc
Carson TubbCarson Tubb
Sunday School Teacher at Cornerstone Apostolic ChurchSunday School Teacher at Cornerstone Apostolic Church