Michael Klundt
Palmdale
Summary
Dynamic professional with a proven track record at the City of Los Angeles, adept at problem-solving in high-stakes environments and an expert in multi-tasking. Excelled in roles requiring excellent communication skills and a focus on customer satisfaction and officer safety. Skilled in managing teams and maximizing revenue, demonstrating both leadership (soft skill) and operational efficiency (hard skill).
Overview
26
26
years of professional experience
Work History
Police Service Representative
City of Los Angeles
11.2003 - 06.2024
Processed 9-1-1 emergency calls for police and fire response. Worked the radio frequencies for field officers dispatching calls for service, inputting and broadcasting pertinent information on possible suspects and vehicles through a nationwide data-based system while placing officer safety as the top priority.
Station Manager
National Car Rental
11.1998 - 11.2003
Managed a staff of rental and service agents at the LAX location. Hired, trained and evaluated all employees under my supervision. Customer satisfaction was a top priority as well as maximizing revenue.
Education
Bachelor of Science - Business Administration
Minnesota State University, Mankato
Mankato, MN06-1991
Skills
*Problem-solving in a fast-paced environment
*Multi-tasking
*Excellent verbal and written communicator
Timeline
Police Service Representative
City of Los Angeles
11.2003 - 06.2024
Station Manager
National Car Rental
11.1998 - 11.2003
Bachelor of Science - Business Administration
Minnesota State University, Mankato
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