Michael Kluthe
Omaha,NE
Summary
Dynamic customer service professional with proven expertise at Mangia Italiana, excelling in conflict resolution and order processing. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining safety standards as demonstrated in previous lifeguard role, ensuring a secure environment for all patrons.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
Mangia Italiana
Omaha , NE
10.2024 - Current
- Performed follow-up calls to customers regarding their inquiries or orders.
- Identified opportunities for process improvement within the customer service department.
- Processed orders accurately and efficiently in accordance with company policies.
- Communicated effectively with team members to ensure timely response times for customers.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Lifeguard
Maple Village Country Club
Omaha , NE
06.2024 - Current
- Reported any unsafe conditions or suspicious activity to management immediately.
- Provided assistance to swimmers of varying skill levels.
- Performed emergency rescues when necessary.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Responded quickly to medical emergencies in the pool area.
- Maintained constant surveillance of patrons in the swimming area at all times.
Education
Omaha Central High
Omaha 05-2026
Skills
- Customer service
- Conflict resolution
- Data entry
- Order processing
- Safety compliance
- Team communication
- Problem solving
- Time management
- Call center experience
- Customer engagement
- Relationship building
- Escalation control
- Complaint handling
Affiliations
- Varsity Swim for Junior and Senior year
- Regular Volunteer at local Church
- Math Club
- Quiz Bowl club
Accomplishments
- Member of NHS
- Member of O-Club, a highly honored club which values leadership and scholarship
- GPA of 4.6 Weighted and 4.0 unweighted
Certification
- CPR Certified
- AED Certified
Timeline
Customer Service Executive
Mangia Italiana
10.2024 - Current
Lifeguard
Maple Village Country Club
06.2024 - Current
Omaha Central High
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