Michael KNOCHIN

• Counted cash drawers and made bank deposits.
• Trained and developed new associates on POS system and key sales tactics.
• Increased sales. Always up sell on products
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Monitored security and handled incidents in a calm and professional manner.
• Assigned employees to specific duties to best meet the needs of the store.
• Hired, trained and evaluated personnel in sales and marketing.
• I was in charge opening and closing store operations.
• Hired and interviewed new employees.
• Always made sure store was covered with staff and make sure cash drawers were accurate at all times.
• Making sure all customers are greeted and thanked and appreciated for there business. Also making sure customers get the best service all the time. If for some reason a customer had a bad experience I would go out of my way to make it better.
• I was in charge of ordering products adding new prices to pos system and managed marketing for the store promotions.
• I took control of scheduling employees.
• I cleaned frozen yogurt machines, always change flavors and always maintained a clean store environment.
• I was a coordinator in marketing and took care of all events setting up an clean up and managing 2 stores. functions, birthday parties and more and reaching out to allot of clients colleges, charities, schools and more.
• daily deposits, making sure store had enough change
• Food prep, Food safety
• Making sure customer get great quality food 

• Trained and mentored new employees to maximize team performance.
• Maintained cleanliness and presentation of stock room and production floor.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Operated a cash register for cash, and credit card transactions.
• Cleaned Coolata machine, ran drive thru and front counter sales
• Food Prep/ Food Safety
• Stocked and refill products when needed also prep baked when needed.
• Open to close store when needed.
• I was in charge making sure food safety logs were filled out daily for every shift 

• Organized racks and shelves to maintain the visual appeal of the store.
• Prepared merchandise for sales floor.
• Greeted customers and ascertained customers' needs.
• Monitored entrances, exits and fitting rooms for signs of theft.
• Kept work areas clean and neat at all times.
• Stocked shelves and supplies and organized displays.
• I rang up customers on cash register pos system all methods of payments and returns.

I was in charge of ordering Green Mountain Coffee

I helped serve lunch/ dinner on hot bar to students

Kitchen prep food 

Maintained the salad bar 

• Stocked and maintained cleanliness of stations.